Member Services Representative

1 month ago

Calgary, Canada MYo Lab Health & Wellness Full time

MYo Lab Health & Wellness Inc. is a small business in Calgary, AB. We are fast-paced, customer-centric, and collaborative, and our goal is to provide elite multidisciplinary healthcare to our community.

An amazing opportunity exists for an enthusiastic/dynamic and forward thinker who enjoys working in a vibrant growing Health & Wellness practice with all its systems and procedures in place.

**We are looking for the right person to join our Member Services team and undertake the following duties, with an immediate start date**:

- Reception duties - meeting and greeting patients, which often includes sitting at a desk for prolonged periods during a shift
- Working with a team of Member Service Representatives, Chiropractors, Physiotherapists, Massage Therapists, Personal Trainers, Kinesiologists
- Helping hold self and team accountable to systems focused around our core values of serving our Members and the greater team long-term

Join our rapidly growing business in an area with unlimited potential for new ideas and initiatives. We are an innovative practice that is dedicated 110% to helping our members get better and more importantly, stay better.

**We seek someone with the following traits**:

- Extrovert
- Loves to meet and interact with new people (this "fills" your cup)
- Known by friends/family as bubbly/optimistic, the life of the party
- Has gratitude for daily life and sees the cup as always at least half full
- Often referred to by others as a team player & coachable
- Absolutely confident on the phone
- Neat & organized
- On-time means at least 15-mins early, as far as you're concerned
- Appreciates & flourishes within systems & Standard Operating Procedures
- Experience using JaneApp is a huge plus, and a general bonus if having sales and/or reception experience. So please mention in your CV if you are proficient in this

**We are currently looking to fill 1 part-time Member Services Representative position**:

- Part-Time (~25hrs/wk)
- Schedule after training: Sundays-Wednesdays evenings, Thursday coverage as needed

Hurry - this job will not last Preference will be given to an individual who possesses professional experience in a similar administrative role (especially in Health & Wellness)

**Perks**:

- Extended health care (after 90 days Probationary Period)
- Dental care (after 90 days Probationary Period)
- Vision care (after 90 days Probationary Period)
- Employer contribution to Group Retirement Savings Plans
- Paid time off
- Casual dress
- Flexible schedule
- Wellness Program
- Company events
- On-site gym
- Tuition reimbursement
- Store discount

Some slight flex in the schedules would be permitted if agreed to ahead of time and as needs change, but this is a general guideline for current needs.
- Your **cover letter, including**
- hitting on each of the above-listed traits we listed looking for is a great start)
- Full confirmation of initial schedule; confirmation of start date

**If you do not include these above points, you will not be considered and will not receive a response (this position requires attention to detail, so this step is a necessity

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