Inside Sales Representative

3 weeks ago

Mississauga, Canada Tsubaki of Canada Ltd. Full time

**Summary**:
**Overview**:
**Reporting to the Director of Inside Sales the primary role of the Inside Sales Representative (ISR) is to position Tsubaki as the service leader by**:

- Exceeding customer expectations.
- Providing professional point-of-service contacts.
- ** Following through on all customer requests including but not limited to**:

- Quotes.
- Order Acknowledgements.
- Follow-ups and Escalations.
- Actively participating in continuous improvement initiatives.
- Effectively managing priorities, deadlines and achieving response time objectives.
- Contributing to a positive culture.
- Duties and responsibilities may change as required.

**Essential Duties and Responsibilities**:

- The ability to work well with all departments within the company, internal and external customers.
- Proactively probe for target information.
- Work alongside District Sales Managers in order to help tend to all customers’ needs.
- Achieve department Quality Key Performance Indicator Errors Per Thousand. (EPT)
- Adhere to Cost-estimating tools to improve the accuracy and efficiency of the cost-estimating process
- Analyze and price out drawings, renderings, and other documentation ensuring accuracy, profitability and time sensitivity are the highest priority.
- Ensure the highest level of attention to detail when undertaking any task.
- Ensuring a high level of professionalism is adhered to when communicating with customers. (external and internal)
- Ensure there is always written documentation when following through with verbal communication.
- Achieve department Key Performance Indicators (KPI), Quote Response Time (QRT), Average Daily Orders, Average Daily Calls, Open Messages & Categorization Rate.
- Ability to take control of a situation, gather all pertinent information and communicate with other departments in order to have the customers’ requirements adhered to in a high-paced fashion.
- Follow up on outstanding requests in a timely manner.
- Provide immediate service to DSM’s by keeping a clear line of communication between ISR - DSM at all times.

**Education/Experience**:

- College diploma or 3 years of relevant Inside Sales or Customer Service experience.
- Commercial or business math - ability to calculate ratio’s, discounts, margin, etc.
- Mechanical aptitude & technical acuity.
- Drawing interpretation and/or blueprint reading.
- Ability to analyze opportunities and offer appropriate technical & commercial solutions and/or alternatives.
- High attention to detail and excellent documentation skills.
- Ability to handle multiple tasks and prioritize tasks, ensuring that all tasks are completed on time.
- Ability to maintain a calm professional and confident phone manner.

**About Tsubaki of Canada Ltd.**:
Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta. Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.

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