Continuous Improvement Specialist

2 months ago

Mississauga, Canada Intelcom Full time

Ride the next mile with us
- Reporting directly to the Director Network Operations, the Continuous Improvement Specialist will act both as an expert in continuous improvement for hub sort operations and linehaul network design.This role will work with and influence our operations teams to address operational issues, meet our performance standards and challenge the status quo by defining and implementing new processes, tools, layouts, and equipment. They will plan, analyse and adjust the linehaul network that connects or last mile delivery stations to our hubs to meet delivery date expectations and optimize cost.

We see this role as a center piece of our ability to build an industry leading operational team.

Key Responsibilities:

- Support and audit hub sort stations to ensure they meet Intelcom’s standards in regards to productivity, cost, quality, speed and health and safety.
- Help define and implement operational standards, such as material handling processes, processing methods, layouts and equipment.
- Optimize automated sort throughput, capacity and quality through improvements in sort plans, freight availability analysis, client and SLA prioritization, staff allocation.
- Optimize manual sort for both small and non-conveyable parcels through improvements in ergonomics, material handling equipment, flexibility and health & safety processes.
- Identify areas with opportunities for improvement, justify changes and implement.
- Work with various departments, namely Sales, IT, Product Development, and OPS Support to create new processes.
- Assume a consulting role with our operations teams.
- Plan and track timelines for projects and initiatives.
- Build reports to define progress, issues and solutions of various projects.
- Visit delivery stations and sortation hubs frequently to ensure comprehension of the operations and get buy in from operations team on key initiatives.
- Analyse Linehaul utilization and on time performance of the linehaul network
- Review opportunities for enhanced speed to market or improved efficiency
- Provide recommendations to reduce total linehaul cost

Qualifications:

- Graduate degree in industrial or mechanical engineering or operations management, or related field.
- 7 years in operations, experience in the transportation & logistic industry is desired.
- 3 years in a role related to operational excellence, engineering, or performance improvement.
- Recognized in the provincial engineering association, an asset
- Holds a Lean Six Sigma certification; Green Belt level, an asset
- High proficiency in Excel.
- Knowledge of AutoCAD is required, simulation software, an asset.
- Detail oriented, data driven and strong ability to keep people accountable.
- Bilingual in French and English. This role requires pan-Canadian communications, an intermediate level of English is required.

Job requirement
- Ideally you are in Mississauga area.
- Available to travel to stations throughout Canada.
- Valid driving licence required and own car.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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