Operations Manager

3 weeks ago


Richmond, Canada Bright Future Brands Inc. Full time

**Job Title: Operations Manager**

**Company**: Bright Future Brands - Richmond, BC

**About Us**:Bright Future Brands is a woman-owned, local moving company located in Richmond, BC. As part of our expanding family of companies, we own 5 small, highly-ranked moving companies across Vancouver and the Greater Vancouver Area. Our services include residential relocation and specialty moving. We operate a fleet of 16ft, 1-tonne moving trucks, providing our movers with a diverse and engaging workspace. At Bright Future Brands, we are proud to be an eco-friendly and sustainable moving service. We care about the planet, and our practices reflect our commitment to environmental responsibility. We optimize route planning to reduce driving time and emissions, minimize plastic waste, and recycle junk items whenever possible. Additionally, we plant 10 trees for every move to offset carbon emissions.

**Responsibilities**:

- Complete a variety of moving services, including residential household moves and specialty moves such as pianos and pool tables.
- Manage a team within a fast-paced, customer-focused environment, including training, scheduling, and hiring.
- Take care of the daily dispatch of the crew and fleet.
- Distribute moving materials in trucks.
- Ensure all drivers and movers have uniforms prior to scheduled moves.
- Monitor drivers and movers for attendance and adherence to all processes (posting daily announcements on communication platforms).
- Check invoices have been sent correctly by the movers on the job daily.
- Ensure payment from each job has been collected at the end of the day.
- Ensure every mover and driver is 100% confirmed for shifts and find replacements if necessary.
- Conduct oneself in a professional, warm, and friendly manner with internal team members and customers.
- Perform daily and weekly thorough checks of trucks for safety and report any damages to the trucks.
- Assist in marketing efforts, both in-person and online.
- Check for missing equipment such as truck keys and moving equipment and report immediately if any are missing.
- Organize mechanics and source truck parts when required.
- Promote a positive and inclusive company culture.
- Actively monitor customer accounts and maintain regular customer communication to secure future business (feedback calls).
- Reach out to positive clients to get more 5-star reviews.
- Prioritize and expedite all service calls with a strong sense of urgency.
- Measure workforce effectiveness, create objectives, deliver performance reviews, and address performance gaps.
- Provide professional development for employees through coaching, mentoring, and training.
- Assist in quoting and ensure that all quotes are accurate.
- Assist in innovating the company in terms of software, procedures, etc.
- May be required to work extended hours on short notice and/or respond to emergency call-ins.

**Requirements**:

- Proven experience in operations management, preferably in the moving industry.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Experience in marketing and customer service.
- Knowledge of CRM systems and work order management.
- Ability to work extended hours on short notice and respond to emergency call-ins.
- Hardworking, highly motivated, and dedicated to company growth and expansion.
- Prioritizes safety on jobs.
- Proficient with tools and experienced in disassembling and reassembling furniture.

**Application Deadline**:December 4th

**Salary**: $42,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Management: 1 year (required)
- Moving: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

Application deadline: 2023-12-04
Expected start date: 2023-12-04


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