Manager Operations Ii

1 month ago

Richmond, Canada The Cadillac Fairview Corporation Limited Full time

**THE CHALLENGE**

To provide management for the effective operation of a major Shopping Centre by directing the efforts of a well qualified Operations Management team in coordinating the activities of internal staff and the services provided by external resources such as architects, consultants, contractors and suppliers in order to ensure the Centre is managed within budget and meets CF standards.

**WHAT YOU'LL DO**
- Manage the activities of all team members to ensure the timely achievement of department goals, within prescribed policies, procedures and standard business practices
- Oversee and manage all aspects of providing base building services for clients working with consultants, general contractors and internal stakeholders to meet project delivery date.
- Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes
- Provide regular feedback in the form of status meetings, objective setting sessions, performance appraisals, coaching and discipline
- Ensure that all preventative maintenance requirements for all mechanical/electrical system and equipment is evaluated/documented and performed
- Monitor operational expenses on a monthly basis by reviewing actual performance against budgeted and conduct a monthly variance analysis to resolve for variances
- Develop annual operating budget for all categories of expense and recovery by conducting thorough studies of all previous years’ budget, repairs and upgrades to help CF to stay leaders within the market
- Support the management of the overall health and safety program by ensuring the safe and secure operation of the facility, delivering on environmental H&S compliance requirements and provide resources and guidance so that all processes, inspections and employee training are aligned with CF policies and applicable legislation
- Ensure all tenants concerns regarding operational issues are resolved on a timely basis by regularly meeting with Operations Supervisor to discuss issues and assisting in resolving problems outside scope of responsibility to ensure a high level of customer service to tenants and customers
- Make sure that all programs related to the overall operation of the Property are implemented in a timely, efficient and cost effective manner by reviewing areas such as but not limited to: HVAC, preventative maintenance, environmental management, energy management, waste management
- Respond to after hour’s emergency calls by going to the site and taking all actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained
- Facilitate and coordinate ongoing, open communications with tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately
- Ensure property operations are well organized and competently staffed by administering schedules for staff and contractors to meet customers’ needs effectively and efficiently
- Handle service Contract negotiations. and oversee work performed to ensure compliance with all building code requirements
- Other duties as assigned

**WHO YOU ARE**
- A strong verbal and written communicator
- Someone with:

- Strong interpersonal skills
- Excellent mechanical/electrical abilities
- Excellent analytical and research skills
- A positive attitude
- A proven leader and self starter
- A proven problem solver
- A good decision maker with sound judgment
- Dedicated to your job and profession and willing to respond to emergencies
- Able to work efficiently under pressure with proven skills in implementing and measuring department performance indicators
- A team player
- Organized with the ability to manage multiple tasks and prioritize for completion

**WHAT YOU NEED TO SUCCEED**
- Post secondary degree or diploma in a relevant field of study (Eg. Operations Management, Building Environmental Studies, Business)
- SMA (BOMA) or Building Environmental Systems I
- CFM ( Certified Facilities Manager) certification is an asset
- Enrollment in FMA or RPA or Shopping Centres Managers Course or equivalent
- Minimum 10 years experience in Physical Operations management with at least 7 years supervisory/management experience preferably in a mixed use environment
- Thorough knowledge of: general maintenance procedures, budgeting principles, electrical and practical theory, new technologies, HVAC, electrical/mechanical systems, management principles, budgeting principles
- Excellent knowledge Building Automation Systems, and Preventative Maintenance software
- General Functional Knowledge of Environmental Hazards and Green (LEEDS) Initiatives

**_Why you should join us:_**

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organi

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