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Retail Operations Manager

5 months ago

Richmond, Canada Thomson and Fenn Trading Ltd. Full time

Thomson & Fenn Trading Ltd. has extensive wholesale, distribution and retail interests in toys, RC hobby, sports, apparel, furniture, consumer and lifestyle products. As a member of The Fairchild Group, which has been in business for over 20 years, we benefit from the group's extensive network and work closely with well-established manufacturers and suppliers all over the world. These connections enable us to logístically source out the most unique and competitively priced products, so that they can be brought into Canada at the most efficient landed cost. The fact that we only deal with established and reputable suppliers also ensures a high standard of quality control for all our products.

We are looking for a skilled **Retail Operations Manager **to monitor our retail store’s functions and build processes that meet our business goals.
- Proven experience as a Business Operations Manager or in a similar role
- Monitoring and improving daily functions
- Ensure all business functions are in line with our strategic goals
- Measuring the efficiency of systems and procedures
- Tracking business results and performing cost-benefit analyses
- Working knowledge of office computer equipment
- Experience with forecasting models
- Experience with databases and POS system will be a plus

**Responsibilities**
- Ensuring our retail operations run smoothly and day-to-day integrity of the company’s monthly management. Report directly to the Head of Operations and are successful in supporting other business activities.
- Monitor daily operations and address potential issues when they arise
- Oversee and support all retail administrative duties and ensure retail operating smoothly
- Provide other administrative support as necessary, including scheduling, maintaining calendars, doing research, and creating reports
- Measuring the efficiency of systems and procedures
- Developing strategic initiatives that can improve efficiency throughout business operations.
- Building processes based on our business goals
- Demonstrate great leadership skills and be able to communicate the vision of the company across all levels.
- Able to perform cost-benefit analyses, monitor stock levels, and manage an entire retail store’s operation.
- Languages: ENGLISH (Japanese, Cantonese and/or Mandarin is an asset)

**Requirements**:

- Bachelor's degree in business administration, communications, or a related field
- Must have exceptional attention to detail, be a self-driven, organized, professional and able to collaborate with others
- Excellent communication and interpersonal skills
- Strong problem-solving skills and analytical abilities
- Must be proficient with Microsoft Office

**Work Setting**:Retail Store

**Transportation/Travel Information**: Own transportation, Willing to travel, Valid driver's license

**Security and Safety**:Criminal record check

**Work Conditions and Physical Capabilities**: Fast-paced environment, Attention to detail

**Job Type**:Full-time / Permanent

**Benefits**: Dental care

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Retail management: 1 year (preferred)

**Language**:

- Cantonese (preferred)
- Mandarin (preferred)
- Japanese (preferred)

Work Location: One location