Customer Service Supervisor

2 weeks ago

Mississauga, Canada Valvoline Canada Corp. Full time

**Why Valvoline?**

We've been in the car business for more than 150 years, starting with the invention of the world's first motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.

As we often say, it starts with **all** of our people - and that's where you come in. We're looking for humble, hungry and smart people to help us power the future of mobility. If you're looking for a collaborative and flexible work environment that invests in your growth and success, you've come to the right place.

**Careers for the Driven**

Valvoline has a rewarding opportunity as a **Customer Service Supervisor**. We whole-heartedly adopt a 'never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we're looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

**How You'll Make an Impact**

The Customer Service Supervisor will process and supervise all administrative activities to support the Valvoline business units and internal and external customers for one or more of the following functional areas: Order Entry and Invoicing, Accounts Receivable, DASH and/or E-business support. In the role, you would be responsible for:

- Processing and supervising the sales order process - orders, corrections, returns and billings.
- Being a point of escalation for orders, account issues or customer inquiries that cannot be handled by a Customer Service Representative.
- Monitoring transaction flow to ensure the best use of resources and identifying areas of improvement.
- Monitoring accounts receivables process and attending monthly Credit and Credit review meetings (for Direct Market: IITWI, for Retail: Monthly A/R review by account - with Retail Business Analysts)
- Working with Operations, Logistics and Supply Chain to manage escalated order/shipment/supply issues to meet customer requirements.
- Being a point of contact for process changes and managing implementation to the team.
- Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.
**What You'll Need**
- Two to four year college degree or commensurate work experience
- Bilingual French
- Minimum one year of customer service or call center experience
- Supervisory or leadership role experience
- Experience with or knowledge of SAP
- Ability to work in a fast-paced environment
- Must be authorized to work in the U.S.

**Benefits That Drive Themselves**
- Health insurance benefits
- Group RRSP account
- Incentive opportunity*
- Life insurance
- Short and long-term disability insurance
- Paid vacation and holidays*
- Employee Assistance Program
- Tuition reimbursement*
- Terms and conditions apply, and benefits may differ depending on position.

Females and minorities encouraged to apply.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

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