Service Supervisor

2 weeks ago

Mississauga, Canada City Clean Full time

City Clean is seeking a full-time Service Supervisor to work directly with our customer-facing Service Team to ensure our customers consistently receive safe, high-quality service and products. This is a middle-management position with direct supervisory and leadership accountability.

Founded in 1972, City Clean has been providing mat and facility rental services to its customers in Southern Ontario for almost 50 years. City Clean provides safe and environmentally conscious facility services for a variety of industries, including healthcare, warehousing, property management and commercial and retail spaces.

The Service Supervisor is responsible for setting the tone of the department and leading by example. Therefore, the Service Supervisor will need to focus on team building and understanding the importance of motivating the Route Service Representatives (RSRs) to consistently deliver the high level of customer service our customers have come to expect from City Clean.

Routing and driver compliance are also critical aspects of the Service Supervisor role, and as such, maintaining compliance and route structure to ensure all routes are delivered safely, evenly dispersed, properly planned and cost effective. The Service Supervisor ensures that routing optimization is a part of daily operations to maximize efficiency.

**Responsibilities**
- Oversee the onboarding, training, and development of a team of RSRs (including Team Lead(s))
- Implement regularly scheduled evaluations, training, and coaching of RSRs to ensure they are continuously exceeding job requirement standards.
- Ensure high-quality customer service standards, including the pick-up and delivery of products to our customers are completed daily.
- Maintaining compliance and route structure to ensure all routes are delivered safely, evenly dispersed, properly planned and cost effective.
- Build strong relationships with customers and all departmental teams.
- Work closely with all other leadership and management team members to provide the best customer service and product programs.
- Deliver on key performance indicators (“KPIs”) as established by City Clean
- Act as secondary backup for route coverage—this provides you the perfect opportunity to check-in on your RSRs performance and their customers’ level of satisfaction and loyalty.
- Oversee fleet management and equipment as performed by the Team Lead, including maintenance schedules.
- Drive a company-owned vehicle to and from customer locations and assisting the Service Team (where necessary) on route service
- Complete daily RSR check-in/debrief process.
- Validate deliveries and monitor RSRs driving performance using GPS fleet tracking software.
- Schedule regular ride-a-longs with RSRs to audit customer service and driving safety.
- Responsible for site visitations, optimizing business retention, ascertaining route growth through added and new products, and maintaining safety protocols
- Hold monthly service meetings with the Service Team (RSRs)
- Prepare required disciplinary reports (as required) for RSRs
- Budget management for the Service Department
- Implement and enforce all City Clean values policies, procedures, and protocols
- Other duties as assigned

**Skills**
- Excellent interpersonal and communication skills (written and verbal)
- Able to lead and motivate a team of Route Service Representatives and Team Leads
- Excellent knowledge of the GTA and surrounding areas
- A results-driven, customer relations expert who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer.
- Strong emotional intelligence to manage stressful situations by demonstrating a high level of self-awareness and self-regulation.
- Sense of urgency when dealing with customer requests
- Experience onboarding new hires.
- Strong organizational and time management skills, with an ability to prioritize tasks
- Solid understanding of the Ontario Health & Safety Act (OHSA)

**Qualifications**
- High School Diploma, with some post-secondary a plus
- Minimum one year experience in a supervisory role
- Valid G licence in good standing (current and clean driver’s abstract)
- Reliable transportation
- Must be insurable on City Clean’s auto insurance policy
- Computer proficiency in Microsoft Office Suite
- Prior customer service, route sales, and/or delivery experience
- Physically capable of repeatedly lifting between 10 to 80 pounds, walking various distances as needed, with an ability to sit for various periods while driving, and climbing in and out of delivery truck
- Ability to work in all weather conditions: hot, cold, rain, snow, etc.

**Disclaimer**:The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within the position. It is not designed to contain or be interpreted as an entire comprehensive inventory of all duties, responsibilities and qualification required of employees

  • Subway Evening Supervisor

    2 weeks ago

    Mississauga, Canada Food Service Provider Full time

    Looking for afternoon supervisor 2 pm to 10 pm, Mon to Fri Past food service supervising experience required **Benefits**: **Salary**: From $18.65 per hour Schedule: - 8 hour shift - Day shift - Evenings - Evening shift

  • On Car Supervisor

    3 weeks ago

    Mississauga, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Mississauga, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill...

  • Customer Service Supervisor

    2 weeks ago

    Mississauga, Canada IMP Group Full time

    The SkyCharter Customer Service Supervisor is responsible to the General Manager for the operational and administrative management of SkyCharter’s Customer Services. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: 1. The Customer Service Supervisor is responsible for the...

  • Customer Service Supervisor

    3 days ago

    Mississauga, Canada Innotech-Execaire Aviation Group Full time

    The SkyCharter Customer Service Supervisor is responsible to the General Manager for the operational and administrative management of SkyCharter’s Customer Services. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: 1. The Customer Service Supervisor is responsible for the...

  • Restaurant Service Supervisor

    1 week ago

    Mississauga, Canada Cineplex Full time

    Work location: Square One The Rec Room City: Mississauga What you will do: Hourly Restaurant Amusement Service Supervisor - The Rec Room Square One Our Hourly Restaurant Amusement Service Supervisors are an integral part of the team who provide an exceptional experience to each and every guest. The Hourly Restaurant Amusement Service Supervisor executes...

  • Customer Service Supervisor

    4 days ago

    Mississauga, Canada Innotech-Execaire Aviation Group Full time

    The SkyCharter Customer Service Supervisor is responsible to the General Manager for the operational and administrative management of SkyCharter’s Customer Services. The position is based out of Pearson International Airport at SkyCharter’s FBO facilities in Mississauga. **Responsibilities**: The Customer Service Supervisor is responsible for the...

  • Installation and Service Supervisor

    2 weeks ago

    Mississauga, Canada Arconas Corporation Full time

    **The Company** Arconas is a Canadian-based modular and public seating manufacturer established in 1972. Our mission is to bring high design, with unparalleled quality, to high-traffic areas that require comfortable and durable seating solutions. We supply our furniture, power, and waste solutions to many of the largest airports and transportation terminals...

  • Customer Service Supervisor

    1 week ago

    Mississauga, Canada Monasaba Full time

    Supervisor Overview MONASABA brings together the flavours and hospitality of Yemeni culture in its own unique way, offering traditional dishes and heartfelt service to our guests Our goal is to offer an approachable and unique experience for every guest, and this starts with our staff. Leading by example, our supervisors will work in partnership with...

  • Evening Supervisor, Tim Hortons

    1 week ago

    Mississauga, Canada Food Service Provider Full time

    Looking for a Tim Hortons Supervisor, Evenings and/or Weekend availability. **Job Types**: Full-time, Part-time Part-time hours: 40 per week **Salary**: $18.00-$20.00 per hour **Benefits**: - Dental care - Extended health care - Vision care Schedule: - 8 hour shift - Evening shift Ability to commute/relocate: - Mississauga, ON: reliably commute or...

  • Passenger Service Supervisor

    4 weeks ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Job Description: - From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs...

  • Passenger Service Supervisor

    2 weeks ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Job Description: - From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs...

  • Service Supervisor

    2 weeks ago

    Mississauga, Canada ASSA ABLOY Entrance Systems US Inc Full time

    ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands such as ASSA ABLOY, Megadoor and Albany, we offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100...

  • Supervisor Patient Services

    4 days ago

    Mississauga, Canada McKesson Canada Full time

    The Supervisor will ensure a professional and service oriented work environment by monitoring performance, motivating and developing their case management team members to deliver excellent customer service and achieve required performance objectives. The Supervisor is responsible for supporting the Operations Management Team in coordinating workforce and...

  • Supervisor, Passenger Service

    1 week ago

    Mississauga, Canada Porter Airlines Inc. Full time

    Job Summary: The CSR Supervisor, YYZ is a member of the Airport Operations leadership team and is responsible for Porter’s aircraft turn performance, passenger service experience, and team member experience at the YYZ Hub. The Supervisor is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service...

  • Customer Service Supervisor

    3 weeks ago

    Mississauga, Canada Altis Recruitment Full time

    Job Title : Customer Service Supervisor Location : Mississauga, ON Job Type : Full-time, Permanent (Onsite) Schedule : Full-time hours with occasional SaturdaysJob Description : Our client in the automotive industry is seeking an experienced and motivatedCustomer Service Supervisorto join their dynamic team in Mississauga. This is a full-time, permanent role...

  • Customer Service Supervisor

    3 weeks ago

    Mississauga, Canada Altis Recruitment Full time

    Job Title : Customer Service Supervisor Location : Mississauga, ON Job Type : Full-time, Permanent (Onsite) Schedule : Full-time hours with occasional SaturdaysJob Description : Our client in the automotive industry is seeking an experienced and motivatedCustomer Service Supervisorto join their dynamic team in Mississauga. This is a full-time, permanent role...

  • Supervisor, Client Services

    5 days ago

    Mississauga, Canada Peel Senior Link Full time

    Job Title: Supervisor, Client Services Department/Group: Supervisor Position Type (FT, PT, Relief, etc.): Full-time, Permanent, Location: On-site Level/Salary: $63,695.00 per year Job Details Peel Senior Link, a non-profit charitable organization established in 1993, provides personal care & home-making and other complementary support services. Peel...

  • Ramp Services Supervisor

    3 weeks ago

    Mississauga, Canada Sunwing Travel Group Full time

    **Join us in making vacation dreams come true** **!** Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a Ramp Services Supervisor to join us in making vacation dreams come true. As the Ramp Services Supervisor you will The Ramp Services Supervisor is...

  • Customer Service Supervisor

    3 weeks ago

    mississauga, Canada Altis Recruitment Full time

    Job Title: Customer Service Supervisor Location: Mississauga, ONJob Type: Full-time, Permanent (Onsite)Schedule: Full-time hours with occasional SaturdaysJob Description:Our client in the automotive industry is seeking an experienced and motivated Customer Service Supervisor to join their dynamic team in Mississauga. This is a full-time, permanent role that...

  • Customer Service Supervisor

    3 weeks ago

    mississauga, Canada Altis Recruitment Full time

    Job Title: Customer Service Supervisor Location: Mississauga, ONJob Type: Full-time, Permanent (Onsite)Schedule: Full-time hours with occasional SaturdaysJob Description:Our client in the automotive industry is seeking an experienced and motivated Customer Service Supervisor to join their dynamic team in Mississauga. This is a full-time, permanent role that...