Canadian Service Center Manger

7 months ago

Guelph, Canada Danby Products Ltd Full time

**SUMMARY**:Danby has a new and exciting partnership withStarmark Local and is looking for a Canadian Service Center Manger. The Canadian Service Centre Manager directs and coordinates activities in fulfilling immediate and weekly funeral professional product needs from a Local Service Center. This includes building a Canadian portfolio through sales calls and building relationships with professionals in the Funeral and Cremation industry. The Manger will adhere to excellent service standards to maintain high customer satisfaction. The Manager will receive direct support from the Starmark Headquarters in Richmond, IN.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**1.** **Sales**:

- Identify and establish new account opportunities by connecting with funeral homes and crematoriums.
- Establish and build sustainable relationships of trust through open & interactive communication with internal/external customers.
- Ensure a message of good quality and ethics to funeral directors, crematory operators, and the public.
- Identify and assess customers' needs to achieve satisfaction.
- Field customer and vendor calls and ensure there is positive, routine communication.
- Make daily customer calls to prepare for route and at-need deliveries.
- When necessary, coordinate customer refunds and/or exchange of goods and assist in the resolution of quality issues.
- Responsible for processing customer orders. Follows up with Production/Shipping to ensure on time delivery.
- Establish a minimum daily product quantity for deliveries to ensure daily profit.
- Respond to customer requests for information, etc.
- Accurately collect and record data into computer programs
- Travel within a 150km radius from center up to 30% of time

**2.** **Warehousing**:

- Manage a warehouse up to 10,000 square feet.
- Lead and manage location that would include arranging and re-arranging target zone delivery routes as growth requires.
- Work as a delivery driver when necessary and needs arise.
- Place vendor orders, receive goods, and maintain min-max product inventories to always meet Customer needs.
- Coordinate LTL shipments to fulfill Factory Direct orders and supply other warehouses as needed.
- Prepare BOLs and appropriate shipping documents as well as transmission of advanced shipping notices (ASN), etc. where required.
- Assist drivers in determining best loading and routing sequencing.
- Maintain customer files and information in Syspro in coordination with the Headquarter Customer Service offices.
- Participate as able in weekly Starmark Local, LLC meetings.
- Prepare annual location budgets and periodic forecasts.
- Attend applicable funeral association conventions.

**3.** **Miscellaneous**:

- Complete Starmark Local Canada Service Center Manager training in Richmond IN.
- Provide accurate, valid, and complete information to Starmark Headquarter offices.
- Report errors or miscommunicated information to appropriate Team Members.
- Act as a liaison between Quality, Production and the Customer when quality concerns arise.
- Participate as able in weekly Starmark Local, LLC meetings.
- Prepare annual location budgets and periodic forecasts.
- Attend applicable funeral association conventions.
- Maintain and secure building space and contents in a professional manner. Ensure center is clean, orderly and all systems are in good working order.
- Maintain company equipment and licenses including company phone numbers and coordinate security, forwarding, and backups with the Starmark headquarter IT Department.

**QUALIFICATIONS**:

- Strong communication skills, both verbal and written are required.
- Accepting of last-minute plan changes.
- Attention to detail and accuracy.
- Ability to work alone and in groups (mostly alone).
- Driver’s license with clean driving record - will have to make or arrange for customer pickups or special deliveries at unusual times and/or weekends/holidays (Starmark schedules for 24 hours/5 days a week however occasionally funeral directors have emergency weekend and holiday product needs).
- Able to work with and honor funeral directors and their profession (will see deceased bodies).
- Confidential and knowing of personal space and boundaries.
- Able to lift 75 lbs., handle a forklift and pallet jack, manage inventory.
- Strong phone contact skills and active listening
- Ability to travel for training and/or support other locations if needed.

**EDUCATION and/or EXPERIENCE**:

- High school diploma or GED required.
- Formal education or equivalent experience in sales, marketing, management or business a plus, but not required.
- Previous office or manufacturing experience a plus.
- Previous experience in the funeral industry a plus (i.e. preneed insurance, funeral home, crematory, etc).

**Job Types**: Full-time, Permanent

**Salary**: $68,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care

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