Seasonal Guest Relations

4 weeks ago

Scarborough, Canada Toronto Zoo Full time

**Branch: Guest Relations**
**Rate of Pay: $17.20 per hour**
**Duration: Approx. March 2025-September 2025 (Non-Permanent)**
**Hours of Work: 40 hours per week**

Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, and conservation science to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.

**Basic Function**: The Seasonal Guest Relations is responsible for taking great care of our guests, providing an exceptional customer focused entry and exit experience and assisting them with any needs that arise before, during or after their visit including initial service recovery. This position will assist and provide support in implementing the Strategic Plan.

**Responsibilities**:

- Ensure a warm welcome and smooth ticketing purchase and redemption experience for guests and members using a POS system, self-serve ticket scanners and mobile sales devices.
- Perform queue management, guest ambassador and exit gate duties.
- Ticket scanning for all Members and guests entering the Zoo.
- Process self-guided group bookings for schools and general groups.
- Proactively ensure guests & members are aware of expectations during visit, promoting on-site events and upselling Zoo activities.
- Ensure an efficient parking experience including selling or checking parking tickets in the lot.
- Cash handling and Credit/Debit on-site ticket sales, cash and coupon reconciliation.
- Build awareness of the Toronto Zoo’s mission through engaging interactions with guests and members.
- Obtain guest & member feedback by completing on-site surveys.
- Follows all policies and branch instructions.
- Attends appropriate training as required.

**Qualifications**:

- Must have customer service experience.
- Sales and cash handling experience is an asset.
- Ability to work in a team environment.
- Ability to work with mínimal supervision.
- Must ensure all applicable licenses and certificates remain valid and in good standing. Copies of licenses and certificates to be provided at time of hire and upon renewal.
- Well-developed interpersonal skills, along with strong communications skills.
- Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation an asset.
- Must be knowledgeable in the use of computerized programs and systems including point of sales systems, database, etc.
- Must be able to work weekends, shifts and holidays as scheduled.
- Must be able to deal with staff and public in a courteous and efficient manner.
- Capable of meeting the physical requirements of the position.
- The Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process. _

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**Job Types**: Full-time, Seasonal

Work Location: In person

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