Bilingual Operations Supervisor

4 weeks ago

Lasalle, Canada FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
5 - 10%
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

**About the team**

The team includes 10+ associates that are well trained with a desire to provide superior customer service and it is led by an experienced senior leadership team. This team is focused on "rolling out the red carpet" and treating our client’s consumers as VIP's. We value and expect thoughtfulness, high performance, and integrity from everyone at FIS and look forward to having you join family At FIS we believe that our front-line colleagues are as important as our clients and consumers for whom we provide world-class services and support.

**What you will be doing**

As a valued member of the leadership, you will be responsible for planning and structuring work activities for the team and monitoring progress. Provide guidance and supervision to team members as work activities are carried out. As a supervisor you will also develop staff within your area of responsibility in accordance with policy. You will also explore new technologies that may be applied to combat emerging trends in consumer activity.
- Supervise a team of 10-20 processing associates
- Respond and resolve escalated issues
- Monitor and coach staff to ensure department metrics are being met
- Ensure associates are current on internal/external policies and regulations
- Expand overall knowledge of services
- Serve as a conduit for driving change in process for analytical methodologies
- Flexibility; department’s hours of operation

**What you bring**
- Bachelor’s degree or equivalent combination of education (high school diploma/GED) and experience
- ** Ability to speak and read French & English fluently**
- Prior financial industry experience (banking preferred)
- Management experience (in a processing environment)
- Excellent communications skills (verbal and written) that foster customer satisfaction
- Schedule flexibility
- Ability to work independently and in a team environment

**What we offer you**
- Attractive benefits including employer sponsored medical, dental and vision coverage
- Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)
- Career advancement opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step
- Great workspaces with dedicated and motivated colleagues

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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