Police Dispatcher Trainee

3 months ago


Winnipeg, Canada Royal Canadian Mounted Police Full time

Royal Canadian Mounted Police
Winnipeg (Manitoba)
PO-TCO-01 - LES-TO-01
$64,265 to $78,190
For further information on the organization, please visit Royal Canadian Mounted Police

**Closing date: 9 October 2024 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Winnipeg, Manitoba or within a 800 km radius of Winnipeg, Manitoba.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

****
HOW TO ANSWER SCREENING QUESTIONS
- Provide responses in sentence format.
- Each response must include concrete, specific examples that speak directly to the experience sought.
- Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
- Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
- Simply listing your job duties, or indicating 'refer to resume', is not sufficient.

****
Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

**Work environment**:
You don’t have to wear a uniform to make a difference

Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance.

Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

What does the work involve?
- Monitoring of police resources and systems with computer aided dispatch and monitoring systems
- Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
- Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.

This requires a level of multi-tasking simultaneously on computers with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunications Operators work shift work (24 hours a day, 7 days a week and 365 days a year).

**Intent of the process**:
The intent of the process is to establish a pool of qualified applicants for the training program.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

**Positions to be filled**: Number to be determined

**Information you must provide**:
Your résumé.

A secondary school diploma, or employer-approved alternatives (See NOTE)

NOTE: The employer approved alternatives to a secondary school diploma are:

- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable* combination of education, training and/or experience.
- Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

Degree equivalency

**The following will be applied / assessed at a later date (essential for the job)**:
Various language requirements

Information on language requirements

Competencies (as defined in the RCMP Competency Dictionary):

- Communication
- Composure
- Conscientiousness
- Develops Self
- Flexibility
- Meeting Client Needs
- Problem Solving
- Teamwork

Ability to:

- Effectively communicate - oral and written
- Recall details such as addresses, phone numbers and licence plates while performing other tasks
- Prioritize
- Read Maps
- Type 40 w.p.m. with less than 5% error rate*

**The following may be applied / assessed at a later date (may be needed for the job)**:
Call-taking or dispatching in a police agency.

Experience providing advice or services to the public.

Experience working in an environment that requires multitasking*
- Multitasking is defined as the performance of multiple tasks at one time.

Operational Requirements:

- Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
- Work on short notice and overtime to meet operational needs
- Participation in classroom training, field coachin



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