Support Services Manager

3 weeks ago


Edmonton, Canada Edmonton Food Bank Full time

**About The Position**

Edmonton’s Food Bank is looking for a Support Services Manager. This position requires an individual with strong IT skills to proactively lead the organization’s technology requirements and a client focused mindset as they will be managing our call centre where we handle client requests for food.

Respond by August 11 with a resume and cover letter. Please include salary expectations.

**Qualifications**:

- Minimum 2 years formal IT training
- Post secondary education in Administration and Business Management

**Experience**:

- Five years experience in systems and network administration including some experience in the following: _Google Workspace, Windows Active Directory Domain Services, Chrome OS, Cisco Meraki, CiviCRM, RingCentral, CyberData SPA, Grasshopper, Xibo Digital Signage, Backblaze B2, and SMART Interactive Displays._
- Two years experience in a call center or customer service roles
- Two years in a management or leadership role

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 2 years (required)
- Management: 2 years (required)
- IT support: 2 years (required)

Work Location: In person

Application deadline: 2023-08-08



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