Administrative Support Iv

3 weeks ago


Edmonton, Canada Alberta Health Services Full time

**Your Opportunity**:
As a member of the Home Care team, this position contributes to efficient and effective operations by centralizing the support service referral function within the geographic Home Care network office locations. The Administrative Support IV - Support Service Coordinator (SSC) reports to the Clerical Office Coordinator in the Home Care network office. They handle referral requests for client support services by prioritizing and processing requests in a timely manner. This involves communicating with the appropriate contracted agency to determine their ability to accept referrals and provide services according to the service requests developed by the Case Managers that are in accordance with contractual obligations and program protocols. The SSC is responsible for communicating, collaborating and working cooperatively with Home Care Case Managers and contracted agencies to ensure support service requests are processed in a timely manner. The SSC will respond to inquiries and contractors regarding referrals and support services. In addition to processing support service requests, the SSC will input data, maintain referral records and statistics, and run reports relative to service requests and authorizations, missed visits, wait times, client, coordinator and provider concerns.

**Description**:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: Home Living
- Primary Location: Edmonton Comm Health Hub North
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.75
- Posting End Date: 12-APR-2023
- Temporary Employee Class: Temp P/T Benefits
- Date Available: 24-APR-2023
- Temporary End Date: 30-AUG-2024
- Hours per Shift: 7.75
- Length of Shift in weeks: 12
- Shifts per cycle: 45
- Shift Pattern: Days, Evenings, Weekends
- Days Off: As Per Rotation
- Minimum Salary: $25.56
- Maximum Salary: $31.06
- Vehicle Requirement: Not Applicable

**Required Qualifications**:
Some post-secondary education.

**Additional Required Qualifications**:
Demonstrated knowledge and proficiency in working with various computer programs including Microsoft Office (Word, Excel, Access, PowerPoint), Visio, Outlook and Internet. Minimum of 3 years secretarial experience preferably in a health related environment is required. A combination of education and experience will be considered. Excellent oral and written communication skills. Must demonstrate excellent organizational and decision making skills with the ability to work independently and prioritize effectively. Excellent time management skills required. Ability to take initiative and handle a variety of assignments with attention to detail required. Ability to effectively manage and prioritize work and deal with changing priorities and difficult issues in a sensitive, confidential and timely manner. Proven ability to function well in a complex, changing environment. Excellent aptitude for interpersonal relations combined with an ability to interact with senior management and other team members in a professional and efficient manner. An excellent attendance record, reliability, and personal suitability must be demonstrated through your employment record or references.

**Preferred Qualifications**:
Training or experience using Medical Terminology. 2 to 3 years related health care experience in scheduling and coordinating. Previous experience in Alberta Health Services, Edmonton Zone, Home Care. Familiarity with Meditech and Homefirst.



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