Field Service Dispatcher

3 weeks ago

Edmonton, Canada Leavitt Machinery Canada Inc. Full time

**Leavitt Machinery** is one of the fastest growing material handling equipment dealers in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, we have achieved continued growth over the past 25 years.

Leavitt Machinery is an integral entity within the Venturis group of companies, an extensive and integrated network of rapidly growing businesses, including over 60 branches and 1300 employees. Venturis strategically invests in visionary and values-driven organizations, with expertise in acquiring and managing leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets, among others.

In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for an energetic, organized, and detail-oriented **Field Service Dispatcher** to join our team in **Edmonton, Alberta**. As a Service Dispatcher, you play a critical role in the successful coordination of service jobs, including managing scheduling and assigning work to Technicians. Importantly, you will ensure that the services we provide meet or exceed the needs of our internal and external customers.

**Essential Duties & Responsibilities**

As the Field Service Dispatcher your key responsibilities will include:

- Scheduling, coordinating and assigning all jobs for Technicians
- Managing new and ongoing work orders using an ERP system
- Owning incoming leads using established programs and processes
- Utilizing the service scheduler to prioritize and schedule appointments
- Scheduling Technicians according to the provisions of the applicable Collective Agreement, ensuring compliance
- Communicating with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
- Maintaining ongoing and professional customer communication throughout the course of each repair job
- Managing the WIP Report and billing customers; reviewing invoice proposals for accuracy 100% of the time
- Adhering to all safety programs and initiatives, including programs for field workers

**Required Skills & Qualifications**
- Post-secondary education in Sales, Business, Management or a related discipline
- Previous related experience strongly preferred, including scheduling and coordination experience
- Previous experience in the machinery industry, as well as mechanical knowledge, would be a strong asset
- Strong organizational skills, planning skills, and multitasking ability
- A customer service mindset and excellent communication skills
- Strong interpersonal skills, including the ability to work with internal and external customers at all levels
- Excellent working knowledge of Microsoft Office Suite is required (Word, Excel, Outlook)
- Ability to thrive in a fast-paced and dynamic work environment

**Benefits & Perks**

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Extended health plan - 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Ongoing professional development opportunities
- The base pay range for this role is: $50,000-$66,000 per year._
- This is an _**_onsite_**_ role based in Edmonton, Alberta. _

LeavittMachinery

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