Supervisor District Operations Cs

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 43494

**Job Category**:Community & Social Services

**Division & Section**:Children's Services, ChildSvcs Client Services

**Work Location**:325 Milner Ave, 55 John St, 10th Floor and 1118 Finch Ave W

**Job Type & Duration**:3 Permanent, Full-time

**Salary**:$93,500.00 - $119,274.00

**Shift Information**: Monday - Friday, 35 hours per week, Hybrid Work Model

**Affiliation**: Non-union

**Number of Positions Open**: 3

**Posting Period**: 30-JAN-2024 to 13-FEB-2024
***

**Information Session**

If you are interested in learning more about the Supervisor position within Children Services, you are invited to attend an Information Session.

To join this online event please click on the following link at 12:30 p.m. on February 12, 2024:

- Please join at least 5 minutes before the meeting begins.

**Job Summary**

As part of the Client Services Team in Toronto Children’s Services, the Supervisor, District Operations, will provide strategic leadership to support the unit with operationalizing the multi-year system transformation of the child care system in Toronto. As a successful Supervisor, District Operations, you will manage a diverse team of staff, providing work direction, coaching, mentorship and support. Additionally, you will consult with stakeholders to drive service improvements, support projects/initiatives, monitor client eligibility for assessment/placement into subsidized child care, and ensure compliance with legislated frameworks and divisional priorities.

Children’s Services is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We believe that advancing reconciliation, equity, and inclusion are critical to achieving our mission of promoting access to high quality early learning and child care services for Toronto families and children. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

**Job Duties**
- Supervises, motivates, and trains assigned staff, ensuring effective teamwork, high standards of quality and organizational performance, continuous learning and encourages innovation in others.
- Supervises the day-to-day operation of all assigned staff including the scheduling, assigning, and reviewing of work.
- Authorizes and coordinates vacation and overtime requests.
- Ensures compliance with WSIB, Human Rights and Health & Safety legislation.
- Supervises the client eligibility function within a specified geographic/functional area, including the determination of initial/ongoing client eligibility for a fee subsidy and ensuring compliance with provincial, legislative, and Council directed policies/procedures.
- Monitors/evaluates services to ensure continuous improvement of staff performance and acceptable level of client satisfaction.
- Prepares reports by tracking, collecting, analyzing and summarizing data and trends (i.e. service level gaps, complaints tracking, and performance measures (e.g., annual review completion rates).
- Reviews client files to ensure accuracy of fee subsidy calculations and follows up on errors.
- Coordinates administrative support systems within the district office, in compliance with corporate/departmental policy/practices.
- Supervises one or more office locations or a team of staff in an assigned district.
- Develops service strategies to ensure information, assessment/placement services are available to children/families, addressing the needs of a multilingual community.
- Supports or leads projects or initiatives that advance outcomes for Toronto families.
- Responds to clients with special needs or special employment circumstances.
- Coordinates the submission of client appeals to the Divisional Client Appeal Committee.
- Responds to issues from the public, political complaints, and makes recommendations for resolve.
- Makes presentations to service providers, politicians, parents & community members, providing advice, information, and direction regarding eligibility for subsidized childcare/placement of children.
- Participates on a variety of local community groups, collaborating with members of the community, staff, and clients for effective/efficient services for children/families.

**Key Qualifications**
- Post-secondary education in a discipline pertinent to the job function or equivalent combination of education and experience
- Experience analyzing data, planning, developing, and implementing programs/initiatives and appropriate business solutions that address operational and client needs.
- Experience in a leadership role, planning, supervising and directing the work of other staff (e.g. leading, motivating, training, monitoring and evaluating performance) in a customer service/human services environment.
- Experience working effectively with multiple internal and external stakeholders (e.g. staff, the public, community organizations) to advance division

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