Manager Operations and Support

3 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
Reporting to the Assistant Vice President, Independent Distribution and Strategic Planning, the Manager, Operations and Support is part of a growing team with accountability for overseeing the successful operation of the channel and leading diverse initiatives that advance our operational excellence and support in the independent marketplace

Working in conjunction with internal shared services and field stakeholders, the Manager will help execute channel priorities and facilitate the resolution of roadblocks interfering with the successful fulfillment of objectives. By leveraging their process-driven creativity to solve for challenges and create opportunities, this leader will become the conduit between Head Office and our diverse distribution partners.

Advancing the operational objectives within a rapidly growing channel will require the Manager to drive and strategically consult on projects by leveraging their unique position as the interface between the field, Independent Distribution and Head Office to ensure the vision is reflected in the outcomes. This leader will own daily operations accountabilities through high connectivity with leadership and business partners across the organization as they support the development and measurement of core programs, plans and initiatives.

As a core voice for the Independent Distribution organization, the Manager helps create efficiencies, data-driven frameworks and infrastructure that will help redefine the team’s agility, adaptability and execution.

The Manager will work closely with Independent Distribution leadership, distribution operational leadership, in addition to teams across AN and Canada Life as they set a critical path forward to increase our market competitiveness.

**What you will do**
- Work with key leaders and project teams to manage planning and execution of key initiatives led by Independent Distribution
- Work with key partners within Canada Life on the successful implementation of operational initiatives and development of reporting frameworks
- Acts as the gatekeeper of the operational and sales support value proposition in coordination with other team members
- Deepens relationships with internal and external operational teams with a mandate to help advance our operational excellence and sales capabilities nationally
- Provides in-depth support to accounts from an operational perspective with accountability to maximize awareness and drive execution on the initiative and tactic level
- Enables purposeful deployment of Shared Services support to help advance core objectives
- Partners with Independent Distribution, Shared Services and Wholesale to amplify continuity, planning, execution and ongoing awareness
- Helps lead initiatives and projects that take a barrier or opportunity through the ideation, planning and execution process
- Acts as a core gatekeeper for channel data, analytics and insights in collaboration with business partners to help the channel make strategic decisions

**What you will bring**
- Highly effective business knowledge and industry understanding with the ability to creatively solve problems and develop actionable initiatives to capitalize on opportunities
- Strong project management skills that include governance, budgeting, framework design and measurement
- Strong leadership skills that enable confident decision making
- Strong analytical and research capabilities combined with a creative approach
- Ability to lead initiatives with a track record of success across multiple disciplines - from ideation to planning to execution
- Willingness to be innovative and put forward ideas that redefine ways of thinking and outcomes
- High emotional intelligence and demonstrated people skills with the ability to move leadership and project teams in a unified direction
- Energy and passion for creating meaningful outcomes that can influence the trajectory and growth of a distribution channel
- Strong understanding of internal stakeholders and partners
- Strong understanding and skills related to Excel and data analysis
- Effective communicator and collaboration across internal and external audiences

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and success

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