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Service Leader

7 months ago

Toronto, Canada Shangri-La Hotels Full time

Shangri-La, Toronto

Working with the Finance Manager, participate in the development, implementation, and administration of all Financing functions.

**Primary Responsibilities**:
With a high level of integrity, creativity, and personal commitment to service excellence, inspire an emotional sense of gracious hospitality through personal professionalism, exemplifying what it means to provide a 5-Star experience.
Provide administrative support within the Finance department.
Ensure compliance to all hotel policies and actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy, and humility.

**Income Audit**:
Ensure hotel revenue is accurately reported.
Revenue is classified and stated based on definitions issued by SLIM.
Prepare and post income journal.
Staff and promotion checks are reviewed for authorization, compiled into worksheet, and distributed to leaders daily.
Voided and “Skipper” guest checks indicate evidence of outlet manager approval.
Function orders are being checked daily to ensure that all banquet revenues have been billed.
All paid-outs, rebates and allowances are being properly approved in accordance with the hotel’s Delegation of Authority.
The housekeeping variance report is checked daily to ensure variance is researched and resolved.
Reconcile House Use/Complimentary Room usage.
The control procedures regarding the sales and usage of F&B Loyalty Cards, if any, are checked and in order.
The Room Rate Variance Report is reviewed daily and reasons for discrepancies obtained.
The daily room revenue report has been compared with PMS and MICROS/INFRASYS journal with any discrepancies actioned accordingly.
Finalization of the Daily DRR, and correction made from the night audit team.
Prepare General Cashier Report daily.
Hotel packages reconciliation.
Reconcile credit cards; PMS/POS vs. credit card processing system vs. bank, with all variances promptly investigated.
Audit credit card refunds; ensure appropriate approval obtained, and settlement method must be the same as initial payment method.
Audit FO Upsell Incentives.
Conduct monthly Income Audit Meeting.
Related adhoc responsibilities, as required.

**General Cashier Functions**:
Audit Cash Machine daily, and input data into Excel worksheet.
Prepare cash journal daily.
Prepare deposits to the bank.
Distribute petty cash payments & petty cash cheque requests.
Issuance of floats
Surprise float counts on individuals that hold a company issued float.
Related adhoc responsibilities, as required.

**The following is considered mandatory for this position**:
Drives results - Strives for excellence in the Finance department of the hotel.
Analytical skills - Must have strong analytical, organizational, multitasking skills and be able to manage multiple projects successfully.
Communication - Excellent verbal and written communication with 100% fluency in English, ability to write policies and technical correspondence related to the position and able to clearly communicate complex financial data amongst the management team in the hotel.
Mathematical skills - Perform a multitude of highly complex calculations.
Approachability - Through personal presence, be highly approachable to Associates, Managers, Executives, and other Shangri-La colleagues.
Decision making and problem solving - Responds promptly, accurately, and reasonably when making decisions, ultimately ensuring successful problem resolution.
Exceptional leadership - Inspire employee commitment, loyalty and motivation through progressive workplace practices that foster teamwork, open communication, high morale, safety, respect, sincerity, helpfulness, courtesy, and humility.
Coaches and mentors - Foster a climate of continuous learning, growth, and improvement, with a strong commitment to the career development of others.
Ethical conduct and responsibility - Set a positive example and fulfills responsibilities with the highest integrity, ethics, and professionalism.
Technology proficiency - Fully competent with current Windows based accounting programs and online commercial banking.

**Other Requirements**:
Demonstrated knowledge of hotel accounting plus related programs and systems.
Previous Shangri-La Hotels and Resorts experience preferable.
Must be eligible to work in Canada