Service Support Leader

2 weeks ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
**Role description**

The Service & Sales Support Leader provides leadership and direction to a team of inside Service and Sales Support staff. As part of the regional Service and Sales leadership team, this role will lead a team with accountabilities related to quoting and renewals for our small case Group Benefit product and providing support to our external facing Service staff and Account Executives for our small, mid and large-case market for both Group and Retirement Benefits. In addition, this leader manages staff responsible for assisting in the day to day administrative functions related to the office operations. Periodic telephone and written contact with clients and advisors may be required.

**What you will do**
- Leadership, coaching, and direction of all administrative roles aligned to service and sales. This includes service & sales support on new installations and ongoing client maintenance of in force groups.
- Ability to maximize employee engagement, performance and development
- Support business objectives and quarterly regional business plans as rolled out by the Regional Vice President;
- Works collaboratively with all sales and service leaders, who may be located in multiple offices.
- Ensures accountability of self and team in participation of overall national service plan and business strategy.
- Participation of national process roll-out, aligning consistently with all offices, across their team’s scope.
- Responsibility to ensure local office operations tasks are completed and acts as on-site property contact (via self or delegate).
- Maintain relationships with sales and service teams, to support annual sales, persistency, in-force growth, profit and other targets;
- Manage the sales and service support process during request for proposal to finalist presentation, and as needed after the sale (e.g. stewardship reviews);
- Participate in process improvement initiatives and pro-actively recommend strategies for consideration
- Strong ability to work collaboratively with the regional service counterparts to ensure customer needs are exceeded

**What you will bring**
- 5 years of experience in the Canadian insurance and/or financial industry;
- Post-secondary education or equivalent work experience;
- Financial Services Industry designations preferred; such as GBA, CEBS
- Highly adaptable, driven to help people be their best;
- Demonstrated management experience is essential;
- Excellent written and oral communication;
- Experience with Group Life and Health and Group Retirement and Savings products;
- Strong customer service orientation;
- Ability to work independently and set priorities;
- Ability to solve problems and research information to determine appropriate decisions;
- Project management skills;
- High emotional intelligence and using this knowledge to guide/influence thinking and behaviour;
- Confident communicator and facilitator with the ability to present, train and transfer complex knowledge in a manner that is clear, effective and appropriate for the audience;
- Ability to build and maintain strategic partnerships both within the organization and region;
- Pattern of success across multiple disciplines;
- Track record of consistently achieving business and financial goals and support targets;
- Results oriented and motivated self-starter;
- Ability to prioritize effectively and manage workflow

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach the

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