Community Liaison Coordinator
3 weeks ago
**Job Description**:
**POSITION PURPOSE**
This position is responsible for promoting, marketing, and building relationships with community stakeholders, including residents, local businesses, community organizations for York Region’s projects, programs and/or services. It will assist with the development of targeted public relations and outreach communication strategies to support and enhance the awareness, benefits, and positive impacts of community programs and services.
**MAJOR RESPONSIBILITIES**
- Collaborates/works with stakeholders and follows the corporate strategic leadership, planning and direction related to this function.
- Engages with community stakeholders to increase their knowledge and awareness about department/York Region projects, programs and/or services.
- Supports public relations and development of communication and engagement activities/materials to provide information to community stakeholders including residents, business owners, community organizations.
- Participates, facilitates, coordinates and/or oversees community engagement and outreach activities working closely with the project team/program area.
- Liaises, collaborates and builds relationships with community stakeholders, local municipalities, contractors and/or Regional departments/branches as it relates to communication and engagement programs, projects and initiatives.
- Responds and facilitates responses to inquiries, complaints and information requests from residents, business owners, community organizations, local municipalities, elected officials and other stakeholders regarding engagement and outreach activities.
- Applies a community focused lens to outreach strategies by researching and understanding community context, socio-demographics, social considerations, political views and communication preferences.
- Develops feedback and measurement processes to evaluate the effectiveness of and improve community engagement and outreach activities, including resident follow-up.
**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Marketing, Communications, Journalism, Public Relations or related field or approved equivalent combination of education and experience.
- Minimum three (3) years’ experience in marketing and/or public relations including experience in project/event management and writing a variety of communications.
- Valid Ontario Class “G” driver’s license free of serious offences under the Highway Traffic Act.
- Demonstrated experience in designing and delivering effective presentations.
- Demonstrated experience in the coordination of events and public engagement, communication and/or workshop facilitation.
- Knowledge of program marketing and sales tactics with an ability to build strong and positive relationships.
- Understanding of the processes of municipal government and programs and services provided to determine the diverse communication needs within the varying business units.
- Intermediate skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentation and proficiency in Web and/or desktop publishing software.
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