Student Support Specialist
3 weeks ago
**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.
Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.
Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us
**Overview**
The Student Support Specialist is part of Robertson College’s Global Team that supports student life and experience functions. They report to the Manager, New Students in Global.
**KEY RESPONSIBILITIES**
Responsible for frequent student engagement for all enrolled students.
Acts as a primary point of contact for students utilizing the centralized phone system, ticketing system, and in-person and monitoring the flow of communication. Makes suggestions for ways to improve communication.
Plans and implements strategies, goals and approach for programs and events related to the project eg.graduation
Deliver presentations related to project work to students and staff
Undertaking research, preparing reports, and making recommendations to improve the efficiency and delivery of student support programs and projects
Builds relationships and work closely with appropriate groups, teams and/or third parties that will result in project enhancement
Responsible for following workflow patterns and operating standards to accommodate student requirements and requests.
Accurately and effectively communicates student feedback to internal and external departments.
Performs audits to ensure student engagement stays consistent; update and follow up where necessary.
Participation in College, Division, and Program Activities
Supports active interdepartmental cooperation with other departments such as Admissions, Practicum and Career Services.
Create and manage projects that ensure deadlines are met and procedures are followed for each project
Assist the Manager, International in office administrative procedures and review, evaluate and implement new procedures
Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
Plan for office services, such as accommodation, equipment, supplies, forms, Assist in management of operating budget and maintain inventory and budgetary controls Responsible for collecting and assessing data and preparing periodic and special reports, manuals and correspondence to inform management.
Performs other duties/participates in special projects as assigned.
**QUALIFICATIONS**
**Minimum Requirements**
Degree or diploma in education or business required.
Certificate or diploma in Project Management an asset.
2 years direct experience in higher education student services is an asset. Strong communication and customer services skills and ability to build and maintain effective working relationships with students and team members.
Ability to multitask and manage deadlines in a fast-paced environment Highly self-motivated and self-directed; objective-oriented with a high-level attention to detail.
Knowledge and experience with course development software and Learning Management Systems (D2L preferred).
Strong problem solving, analytical and critical thinking skills.
Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.
Strong computer and digital literacy skills.
Ability to work in a diverse, inclusive environment.
A clear criminal records check and child abuse registry check.
**SKILLS, ABILITIES, and ATTITUDE**
Demonstrates confidence, a positive approach and a strong work ethic Ability to plan, organize and prioritize tasks
Must be dependable, reliable and punctual
Ability to problem solve and process information
Team oriented and adaptable
Demonstrates multicultural sensitivity and awareness
Strong written and verbal communication skills
Proven organizational skills and ability to complete assignments timely and accurately with mínimal supervision
**Hours of Work**
Monday to Friday: (1 PM- 9PM)
Education Canada Group (parent company of Robertson Col
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