Student Experience Support

7 months ago

Winnipeg, Canada Robertson College Full time

**Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us

**OVERVIEW**

We are seeking a New Student Support Specialist for the Robertson Global-Winnipeg Team.

The **Student Experience Support** is part of Robertson College’s Global Team that supports student life and experience functions. They report to the Director, Student Life.

**KEY RESPONSIBILITIES**- Responsible for frequent student engagement for all enrolled students.- The primary point of contact for students utilizing the centralized phone system, ticketing system, and in-person and monitoring the flow of communication. Makes suggestions for ways to improve communication.- Plans and implements strategies, goals and approach for programs and events related to graduation for Global students.- Acts as a primary point of contact and liaison with the student and academic support team where needed.- Supports active interdepartmental cooperation with other departments such as Admissions, Practicum and Career Services.- Responsible for following workflow patterns and operating standards to accommodate student requirements and requests- Builds relationships and work closely with appropriate groups, teams and/or third parties that will result in project enhancement.- Accurately and effectively communicates student feedback to internal and external department.- Performs audits to ensure student engagement stays consistent; update and follow up where necessary.- Participation in College, Division, and Program activities- Plan for office services, such as accommodation, equipment, supplies, forms and assist in management of operating budget and maintain inventory and budgetary controls.- Responsible for collecting and assessing data and preparing periodic and special reports, manuals and correspondence to inform management.- Performs other duties/participates in special projects as assigned.- Processes transcripts and diplomas by printing transcripts and certificates.- Deliver presentations related to project work to students and staff.

**QUALIFICATIONS**
- Degree or diploma in education or business required.- Certificate or diploma in Project Management an asset.- 2 years direct experience in higher education student services is an asset.- Strong communication and customer services skills and ability to build and maintain effective working relationships with students and team members.- Ability to multitask and manage deadlines in a fast-paced environment- Highly self-motivated and self-directed; objective-oriented with a high-level attention to detail.- Knowledge and experience with course development software and Learning Management- Systems (D2L preferred).- Strong problem-solving, analytical, and critical thinking skills.- Ability to work with a team to achieve goals and meet deadlines in a fast-paced environment.- Strong computer and digital literacy skills.- Ability to work in a diverse, inclusive environment.
- A clear criminal records check and child abuse registry check.

**SKILLS, ABILITIES, and ATTITUDE**- Mental health first aid- Non-violent crisis intervention- Experience with SF- Experience with D2L- Excellent written and verbal communication skills- Working knowledge of Google forms

Location: In-person - Winnipeg Campus

Schedule: 11 AM - 7 PM (Monday - Friday)

**Benefits**:
- Dental Care- Disability insurance- Employee assistance program- Extended health care- Life insurance- Paid time off- RRSP match- Vision care

**WHY WORK WITH US**

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like to hear from you If you would like to request reasonable accommodations for the interview process, please let us know.

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week

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