Client Account Executive

3 weeks ago

Toronto, Canada Ignite Digital Full time

**The Role**: Client Care Account Executive

Providing a high-end customer service experience is our goal and form part of our culture. We deliver high-quality solutions and provide high-quality customer service it’s not just expected. “It is in our commitment.”

If you want to work with major brands, creating solutions that contribute value to the client/Ignite Digital and want to grow with a digital agency. Ignite Digital is looking for you.

**WHY IGNITE DIGITAL?**

We are a fast-growing company looking to promote within. We work with some of the best and largest companies in North America, developing their Digital Marketing Solutions.

**Key Responsibilities & Duties**:
Specifically, this role will:

- Organize and generate reports for the client accounts you are responsible for
- Strong communication
- Strong presentation skills is critical - Present performance results to clients on a monthly basis
- Be proactive and anticipate client needs before they are requested and review with the team.
- Take the lead in the planning process
- Demonstrate outstanding copy editing and writing skills.
- Ensure all projects contain the appropriate legal documentation
- Negotiate with the client for renewal of contracts which are both mutually beneficial.
- Work with Business Development Manager and senior staff on pitches by providing strategic advice and effective solutions to incorporate.
- Represent Ignite Digital at conferences or other industry events
- Up-selling existing accounts
- Manage timelines and budgets
- Consistently meet project deadlines
- Proactively communicate with all clients quarterly basis to identify new sales opportunities, provide customer service and ensure account renewal.
- Work well in a team atmosphere, cultivating success for all.
- Train staff in area of expertise (i.e. social media, website development, digital marketingetc.)
- Develop and maintain a strong positive relationship with the client while demonstrating a genuine sense of responsibility for the client success and also Ignite Digital’s success.
- Manage and maintain client portfolios

EXPERIENCE AND SKILLS:

- An established understanding of Digital Marketing is critical
- Outstanding communication skills is critical
- 4+ years relevant business experience
- 2+ years in digital marketing capacity is preferred
- Ability to manage tight deadlines
- Effective in organizing team members to accomplish client goals
- High Proficient computer skills including; Photoshop, Google Suites
- Advanced negotiation, writing and organization skills.
- Leadership qualities and team motivation
- Post-secondary education

Pay: $51,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer relationship management: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)
- Google AdWords Certification (preferred)
- Google Analytics Certification (preferred)

Work Location: In person

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