Service Project Specialist Intern

5 months ago

Toronto, Canada Thales Full time

Location: Toronto, Canada

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

We are looking for a Service Project Specialist Intern to join us for a 4-month internship at our Toronto office.

Key Accountabilities:

- Help the project management for Service contracts
- Assist the response to Customer Request Resolution (technical queries, expediting, etc.)
- Develops and adheres to project budget and schedules
- Assist the preparation of reports for management review and liaises at all levels within the company
- Prepares digital tools that will facilitate the project needs and improvement the efficiency of project management
- Ensures that the current configuration is correctly managed. Ensures that the original model is still valid. Ensures the versioning is controlled
- Assists the bid Management for Services contracts to meet defined Order Intake targets
- Assists the Responds to RFQs/RFPs and/or any other Customer’s Requests
- Assists the evaluates customer specifications, assesses Ground Transportation Systems solution compliance
- Assists the delivery of proposals within targeted performance (Customer satisfaction, On-time delivery, Bid Cost vs. Budget, etc.)
- Assist the Customer Account Management (including regular communications and visits)
- Analyses customer feedback, performance indicators, operating reports. Produces and monitors Key Performance Indicators (KPI). Compares KPI with targets set internally and externally.
- Assists the monitoring of impact of obsolescence / SW & HW change requests and, lead resolution actions while communicating with customer effectively.

Key Requirements:

- BSc. In Computer Science, Engineering, or equivalent work experience
- Strong in Visual Basic and Python for scripting
- Strong communication and interpersonal skills
- Excellent Excel & PowerPoint skills

Preferred Requirements:

- Proactive engagement
- Strong communication skills in a remote environment
- Able to commit to 8 months

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