Patient Services Lead

4 weeks ago

Victoria, Canada CannaConnect Full time

Perhaps you’re a fresh graduate looking for their first real gig, and are driven to make a difference in people’s lives. Maybe you’ve been in the workforce for a while and are looking for a career shift. Either way, you’re interested to work in an environment filled with opportunity and excitement, where you can make a lasting impact on a human level.

If the above sounds like you, we have a job opportunity for you.

With this in mind, we’re looking for a **_Patient Services Lead - Victoria_** **to support our mission by providing tailored education and patient support services to both new and existing patients at our Victoria Office.

**Full Time - **_Patient Services Lead_** **- Victoria**

Here at CannaConnect, we specialized in providing a safe and caring environment for our veteran clientele. Our clinics offer a unique cross between medical clinic and wellness lounge, allowing our patients to feel taken care of from a professional standpoint, while also enjoying an environment that is fun and inviting. As a Patient Services Lead**_,_** you will be a key contributor to all things related to patient care, as well as being host/facilitator to anything going on in our wellness lounge. You will work closely with our Veteran ambassadors in the clinic and with programming. You’ll be responsible for onboarding new patients, arranging their appointments with physicians, performing follow up calls and updating their files when necessary. You’ll also provide our clients with the information and education they need to handle medical cannabis safely and effectively. In addition to the administrative patient-related services, you will be responsible, for helping to organize and run social events in our wellness lounge_s_. This may include the occasional weekend or evening event.

This will be a great opportunity if you are:

- **Personable**: not only do you love to talk, you love to connect with people. You have a knack for drawing people’s attention and can make conversations with anybody you encounter.
- **Detail Oriented**: you don’t like making little mistakes, and make sure that client files are accurate and free of any oversights.
- **Driven**: organizational and personal success is always on your mind: it’s what fuels you to strive for greater achievement.
- **Adaptable**: willing to show initiative and run events within and outside the clinic. We are seeking new opportunities to integrate into the Military and RCMP Veteran community and will be looking for someone to lead the charge on this.

**Working at CannaConnect**

We hold our clients’ feedback highly, and the same goes towards our staff. Speak up if you have an idea that can make us better. We’re in a start-up industry - and we’ve been around for most of it - and as it matures, there will be opportunities to grow and expand our operations, you could play a pivotal part in that.

We believe in making a difference in people’s lives. We invite all like-minded applicants to join us on this journey.

**Compensation and Qualifications**

This is a full time position, running our Wellness Lounge in Victoria, BC This is position will require flexibility on a weekly basis with the schedule varying as-needed.

Here’s what we’re looking for:

- A post-secondary degree or diploma
- Customer Service experience in a front-line setting
- Previous experience in a client-facing setting is an asset
- Previous experience in a sales/education role is an asset
- Previous experience in a medical setting is an asset
- Knowledge of Medical Cannabis and/or Previous Medical Cannabis Education is an asset

We value transferable skills just as much as we do experience. We like people who have good time management, are self-motivated and can communicate well with others.

**How to Apply**

Please submit your resume and cover letter through this posting.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us.

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