Lead, Quality

2 weeks ago

Ontario, Canada Ontario Health Full time

Want to make a difference in your career? Consider this opportunity

Ontario Health is looking for a Lead to join the Quality division of the Clinical Institutes and Quality Programs portfolio.
- Reporting to the Manager, the Lead will collaborate with fellow colleagues in the program and across Ontario Health, external clinical experts, patients, caregivers, and other stakeholders to advance clinical quality improvement programs.
- This position is for the lead of the Quality Improvement Plan program.

Here is what you will be doing:

- Supports Quality Improvement Programs- Serves as an experienced resource on quality improvement (QI) knowledge and skills, change management approaches, to critique and enhance existing program efforts-
- Subject matter expert who understands context and system dynamics to inform program and initiative planning-
- Responsible for coordinating the ongoing work to maximize the effectiveness of the program team, and for program participants-
- Proactively problem solves and develops practical solutions to a wide range of complex, cross-disciplinary problems and issues-
- Identifies and supports action planning for short, medium, and long-term priorities with the aim to develop and enable implementation of solutions-
- Ensures robust patient partnering, attention to equity, and alignment with Ministry of Health and Ontario Health priorities-
- Drafts proposals, creates analysis summaries and articulates recommendations-
- Synthesizes resources and information from multiple sources to support program delivery to create knowledge translation tools, presentations, briefing notes, workplans, etc.-
- Works with system partners and stakeholders to ensure delivery of programs such as collaboratives, communities of practices, knowledge exchange sessions and related events-
- Integrates and synthesizes data from a variety of internal and external sources (e.g., QIPs, public reports, MyPractice reports, Canadian Institutes of Health Research, ICES, coroner reports, National Surgical Quality Improvement Program, etc.) to identify care and service gaps and to identify innovative approaches worthy of further testing and/or large-scale implementation-
- Effectively works in an environment of ambiguity with proven adaptability and resilience to change-
- Available for occasional travel to sites within the region (once pandemic restrictions are lifted) as needed- Team Leadership- Oversees, mentors, and coordinates team members to ensure comprehensive support delivery within assigned programs-
- Provides coaching and advice for effective and efficient processes to engage and communicate with internal and external stakeholders-
- Monitors progress according to plans, provides guidance to teams and escalates issues to Manager as required- Relationship Management- Acts as an Ontario Health ambassador both formally (e.g., working with regional and local stakeholders, at provincial or national events) and informally (e.g., through day-to-day interactions)Works collaboratively within the team, across Ontario Health portfolios, including the regions, and with health system partners- Here is what you will need to be successful:
Education and Experience- Masters degree in relevant discipline preferred-
- 5+ years experience in health care required; 10+ years preferred-
- 5+ years experience within or supporting large scale quality improvement projects or 5+ years experience as a QI professional, implementing and supporting QI initiatives or similar large scale change initiatives-
- Certification and/or advanced knowledge/skills in change management, quality improvement, implementation science, knowledge translation, and/or project management-
- Experience working with senior level health system leaders and other key stakeholders on complex issues-
- Clinical experiences as a regulated health professional is an assetKnowledge and Skills- A strong understanding of Ontario’s health care system and healthcare sectors, including gaps between actual and ideal care, potential underlying reasons, for these gaps, and different mechanisms available to address them-
- Strong business acumen, leadership, and critical thinking abilities-
- Demonstrated initiative and independence to take appropriate action and anticipate organizational needs-
- Ability to develop and deliver presentations confidently with a variety of audiences-
- Completion of equity, diversity and inclusion and anti-racism training-
- Exceptional interpersonal, communications skills and ability to successfully build and maintain relationships-
- Demonstrated analytical and problem-solving skills-
- Ability to facilitate productive discussions among diverse partners-
- Ability to work effectively in both a team setting and independently-
- Ability to analyze and interpret healthcare and population data/information-
- Strong writing skills and ability to translate complex ideas and concepts for both executive and public audiences-
- Excellent com

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