Community Clinical Case Manager

2 weeks ago

Winnipeg, Canada Turning Leaf Support Services Full time

**ABOUT US**

Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community.
- **We are proud to be recognized as one of Manitoba’s Top Employers of 2024. This honour distinguishes Turning Leaf as a leader in our industry, and as one of the top places to work in the province.**_

Turning Leaf’s support is customized to every individual’s needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, residential support (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more.

**WHO WE SUPPORT**

The participants of our programs are often deeply impacted by their circumstances which can become barriers to living safely and independently in the community. Trauma, homelessness, poverty, addictions, discrimination, sexual exploitation, societal stigmas, and lack of access to resources are some of the barriers our participants face every day.

**MAKE AN IMPACT**

Being a part of the Turning Leaf team means you will have the opportunity to make a direct and positive impact on people’s lives every day. The work is challenging in all the best ways and deeply rewarding. Many of our employees say they have found their life’s purpose while working here.

Turning Leaf provides ongoing, meaningful training to ensure we remain an industry leader and that our employees have the skills and confidence to be successful in their careers. We are an organization that pledges to uphold a workplace culture of inclusion, diversity, compassion, and respect.
- **New Hire Incentive Program: Full/Part-Time new hires will receive a $200 bonus after six months of employment**_

**COMMUNITY CLINICAL CASE MANAGER JOB SUMMARY**

Turning Leaf Support Services’ Community-Based Treatments Division is designed to provide person-centered supports to adults (or individuals transitioning to adulthood) who are living with intellectual challenge, developmental disability and/or mental illness.

Reporting to the COO of Community-Based Treatments and Senior Community Clinical Case Managers’, the Community Clinical Case Manager is responsible for the operations of all services provided to all Turning Leaf participants within their assigned region.

Specifically, the Community Clinical Case Manager is responsible for overseeing the treatment/support service, management, and ensuring that program objectives and individual support plans/contracts are delivered and developed and maintained according to organizational standards.

**ESSENTIAL REQUIREMENTS**
- Cover letter and updated resume
- 18 years of age or older
- Available anytime 40 hours p/week (Full time)
- Clear Criminal Record Check with Vulnerable Sector Check, Adult Abuse Registry Check and Child Abuse Registry Check (no older than three months)
- Valid Standard First Aid / CPR Certification
- Completion of a Post-Secondary Education in Human Services Degree is required
- A minimum of three years’ experience in providing service to intellectually challenged adults and those experiencing mental illness preferably in Case Management or Supervisory experience in the Human Services field
- Experience in the development of behavioural plans, risk management (organizational and participant related) and the person-centered approach
- Knowledge of behaviour modification, supportive communication, and the stages of change
- Experience working with individuals struggling with addictions
- Experience working with individuals with FASD, Schizophrenia, ODD, ARND, or ABI
- Dedication to continuous profession/skill development
- Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations
- Three employment references

**QUALITIES AND QUALIFICATIONS**

Turning Leaf Community Clinical Case Manager must possess the capacity to be aware of and control one’s emotions. Moreover, Community Clinical Case Managers must be able to handle interpersonal relationships judiciously, empathetically, and professionally while executing their responsibilities and providing Turning Leaf’s person-centered supports.

In addition, Community Clinical Case Managers must possess experience with and skills in:

- Strong attention to detail, organization, task tracking and follow up
- Self-starter and proactive approach in resolving problems and issues
- Extensive knowledge of intellectual disabilities, mental health disorders and addictions
- Excellent oral and written communication skills, with ability to write detailed reports
- Ability to handle multiple projects and priorities in a professional and timely manner
- An ability to incorporate the clinical literature

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