Clinical Case Manager- Heart-to-home

4 weeks ago

Winnipeg, Canada The Link: Youth and Family Supports Full time

**About The Link: Youth and Family Supports**

For more than 90 years, The Link has helped youth and families on a journey to healing, hope and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs, The Link has a community of caring staff that work together to provide support through a 24-hour crisis line, youth resource centers, emergency shelters, mobile crisis teams, specialized foster care, healing homes, job readiness supports, and Skills4Life. With a strong foundation within the community and a focus on connection, unity, and compassion, the organization provides a vital link for youth and families in the province of Manitoba.

**About the Opportunity**

**SUMMARY**

The Clinical Case Manager is responsible to provide leadership, development, and supervision of case and care plans for children placed in the Heart to Home program, ensuring that caregivers provide exceptional care to the children placed with them. All children placed in the program are provided with a safe and loving environment, which meets the child’s emotional, mental, physical, educational, social, cultural, and spiritual needs. As well, Clinical Case Managers are to contribute to the ongoing development of the program.

Duties and responsibilities are carried out within a trauma and resiliency informed framework that promotes The Links’ Therapeutic Model of Care, including the organization’s Mission, Guiding Principles, and the Circle of Courage values. Duties are performed within a team environment that focuses on establishing collaborative and trusting relationships with one another and with the organization’s clients. Providing culturally competent services and ensuring client safety, choice and control are priorities at The Link.

**PRIMARY RESPONSIBILITIES**:of the Clinical Case Manager include but are not limited to:
**Care Planning**:

- Ensures a holistic, systems and family-centered approach to planning;
- Screens referrals for placement and provides information to The Link Centralized Intake and Assessment decision-making regarding the placement to ensure resources meet the needs of youth;
- Develops care plans and related cost sheets to support the placements;
- Participates in the placement process when possible to facilitate a smooth transition for youth;
- Works collaboratively with youth, families, and care providers and places the organization’s workers in the development of assessments, plans and interventions;
- Liaises with the internal clinical service team and external systems for the purpose of information gathering, scheduling of Care Plan meetings and associated tasks;
- Monitors and re-evaluates the Care Plans on a quarterly basis ensuring identified actions to meet goals are implemented;
- Maintains and/or develops a plan for family contact;
- Proactively facilitates transition, discharge, and age of majority planning for every youth in placement;
- Ensures appropriate and timely record keeping for individual caseload;
- Provides guidance and direction related to youth experiencing a crisis or when emergency planning is required;
- Participates in providing after-hours support to the program through an on-call system;

**Heart-to-Home Caregiver Support**:

- Participates in the provision of the orientation of the Link and the Heart-to-Home program for all new parents;
- Ensures the completion of annual foster home licensing document and foster parent assessment in order to evaluate foster parents and make recommendations in accordance with existing provincial regulations for the continuation of maintaining exclusive the Link foster home licenses;
- Complete home studies as required for newly recruited foster parents;
- Ensures quality care is provided by parents by maintaining regular contact (via telephone, home visits, meetings, case reviews, foster home reviews, reviewing incident reports, providing crisis management, development, and ongoing consultation regarding the care plan);
- Reviews incident reports and provides crisis management and debriefing;
- Provides ongoing consultation regarding the care plan expectations and ensures related professional development goals for parents are identified and implemented by the parents;
- Oversees parents’ use of their respite team by ensuring respite workers are included as part of the team and are used appropriately to support foster home operations and day-to-day child care plans;
- Monitors per diem expenditures, including the use of respite/support worker hours, mileage, clothing, allowance, and activity funds;
- Ensures appropriate and timely record keeping;
- Participates in providing after-hours support to the program through an on-call system;
- Other duties, as required.

**Ongoing Program Development & Quality Assurance Initiatives**
- Attends team meetings, and children and

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