Assistant Lake Club Manager

2 weeks ago

Barrie, Canada Friday Harbour Resort Full time

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.

Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage
- Company matched pension plan and optional savings plans
- Employee Assistance Program and Headspace App
- Friday Harbour partner discounts
- Training and development opportunities

Role Summary

**Responsibilities**:

- In collaboration with the Lake Club Manager, facilitate the coordination and operational oversight of all Lake Club service touch points including both Recreation and Leisure and Food and Beverage
- In partnership with the Lake Club Manager, function as Lake Club Resident Ambassador; responsible for fostering Homeowner relationships, queries and responding to all service challenges
- Assist with the training, coaching and development of both the Recreation and Leisure and Food and Beverage teams, engaging in performance management and positive coaching and counselling as needed
- Maintain service standards and enhance quality of service and offerings
- Establish, communicate, train, and monitor front of house Food and Beverage procedures
- In the absence of the Lake Club Manager, manage scheduling and day to day operations in accordance with employment policies and budget targets
- Ensure that all Food and Beverage payroll processes are carried out in a timely and accurate manner
- Assist the Lake Club Manager and the Food and Beverage leadership team in the development and implementation of Food and Beverage orientation and training
- In collaboration with the Executive Chef, assist in the creation, development and feedback delivery of all menus
- Responsible for completing inventories, stock and requisition necessary supplies
- Provide resort-wide Food and Beverage leadership assistance where it is deemed required including the Pier, The Nest, The Beach Club and Starbucks
- Monitor dining room for seating availability, service, safety and wellbeing of guests
- Serve as an individual contributor and department role model by performing technical or functional job duties including serving tables, clearing tables, taking orders
- Ensure that departmental goals are communicated, understood, and met by colleagues
- Coordinate tasks and work with other departments to ensure that the department runs efficiently
- Coach and develop associates through performance management, career development and advancement opportunities
- Hire, train, coach and develop a successful and enthusiastic team, engaging in performance management and positive coaching and counseling as needed
- Effectively manage a team of full time, part time and seasonal employees
- Lead and coach the Lake Club employees, ensuring the successful internal operations of the department including; professional and courteous customer service, complete utilization and accuracy of management software system, proper training and supervision of all employees to ensure respectful behaviour toward the guests and their property
- Provide ongoing feedback and training to develop associates
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned

**Requirements**:

- Minimum 2 years’ leadership experience within the hospitality industry, preferably Food and Beverage
- Previous resort or club experience an asset, including Recreation and Leisure
- Comprehensive knowledge of food and wine, including service
- Smart Serve certification
- International Wine Education Guild (IWEG) or the Wine & Spirit Education Trust (WSET) level wine courses an asset
- Degree or Diploma in hospitality, travel and tourism, or food and beverage
- Proficient in Microsoft Office Suite; Word, Excel, PowerPoint, Publisher, Outlook
- Must possess excellent customer service skills
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions
- Must be able to work flexible hours including evenings, weekends and holidays
- Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
- Stand, si

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