Service Lead

3 weeks ago

Canada Burberry Full time

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

**JOB PURPOSE**:
Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

**RESPONSIBILITIES**:

- Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
- Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
- Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
- Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
- Additional duties as required.

**PERSONAL PROFILE**:

- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.

  • Service Team Lead

    7 days ago

    Canada Pattison Agriculture. Dealer Spike, LLC Full time

    Thursday, January 18, 2024 To fulfill Pattison Agricultures’ vision ofGROWING, CONNECTING AND EVOLVINGwe are looking for aService Team Lead for our Kamsack, SK location.As a Service Team Lead you will manage the flow of work through the Service Department from customer interactions through to repair completion and invoicing. You will work with the...

  • Medical Services Lead

    4 days ago

    Canada Collage HR Full time

    Maintenance Technician Full Time Whistler, BC Founded in 2000, Whistler Platinum is an exclusive property management and luxury accommodation company, providing homeowners with unrivaled property management, and guests with exceptional accommodation, vacation planning, and personalized concierge services. The Maintenance Team Lead is responsible for...

  • Service Team Lead

    3 weeks ago

    Canada Pattison Agriculture. Dealer Spike, LLC Full time

    Thursday, January 18, 2024 To fulfill Pattison Agricultures’ vision of GROWING, CONNECTING AND EVOLVING we are looking for a Service Team Lead for our Kamsack, SK location . As a Service Team Lead you will manage the flow of work through the Service Department from customer interactions through to repair completion and invoicing. You will work with...

  • IT Leads

    1 day ago

    , , Canada There's An AI For That Full time

    IT Leads is an AI-powered lead generation and outreach automation service designed specifically for IT agencies. It aims to help software agencies find new clients by providing them with a constant stream of potential leads who are actively seeking software development services.The tool uses artificial intelligence to analyze career pages and job posts from...

  • Team Lead, Field Services

    3 weeks ago

    Canada WSP Global Inc. Full time

    The Opportunity: At WSP, we're continuing to grow and develop our expertise, operating as a trusted advisor and technical expert on engineering design challenges for our clients across multiple industries. Our team is growing, and as a result we're adding two Team Leads to our Field Services Group.  As part of the Field Services Team in Ontario,...

  • Remote- Field Services Team Lead

    3 weeks ago

    Canada WSP Global Inc. Full time

    At WSP, we're continuing to grow and develop our expertise, operating as a trusted advisor and technical expert on engineering design challenges for our clients across multiple industries. Our team is growing, and as a result we're adding two Team Leads to our Field Services Group.  As part of the Field Services Team in Ontario, you'll be responsible for...

  • Team Lead

    3 weeks ago

    Canada Healthy Planet Full time

    Team LeadWe're looking for a dynamic Team Lead Health Consultant who embodies awesomeness and knows how to lead by example. You bring a strong background in retail sales, leadership and a passion for natural wellness to the team.Our dynamic and talented Team Lead Health Consultants leverage their leadership skills, retail sales background and passion for...

  • Lead Online

    3 weeks ago

    Canada WSP Global Inc. Full time

    WSP’s Social Science & Engagement Team in Ontario is seeking a Social Science & Engagement Team Lead that is looking to lead a terrific team of social science and engagement specialists.  The team is part of our broader Environmental Planning business unit and works alongside a diverse group of environmental planning and permitting consultants,...

  • Lead Artist

    3 weeks ago

    Canada Yelzkizi Full time

    Job Description Job Description Direct involvement with visual feature planning and creative vision Represent the development team as an advocate for visual feature goals and quality standards when working with partner artists and art tech groups Create comprehensive briefs for internal and external art teams Lead visual prototyping initiatives for...

  • Lead Pastor

    3 weeks ago

    Canada Alberta Baptist Association Full time

    Grace Baptist Church is seeking a Lead Pastorwho is focused on growing his walk with the Lordand using his spiritual gifts to lead GBC. Thepreferred candidate would be an engaging andeffective communicator, a developer and mentorof leaders and a strong team player who will leadour staff and congregation in fulfilling God’svision for GBC. Grace Baptist...

  • Carpenter (lead)

    3 weeks ago

    Canada Joe's Carpentry Inc. Full time

    Joe's Carpentry Lead Carpenter - Future Interest/Job Pool Want to lead and deliver projects with a great team and work for awesome clients? Seeking a role where you can continue to develop your craft? Are you passionate about people and your community? Joes Carpentry is a full-service builder, specializing in renovations (with a focus on kitchens and...

  • Lead Online

    3 weeks ago

    Canada Crawford & Company Full time

    We are currently recruiting for an Team Lead, Field Claims to join our Edjuster team in Western, Canada.  The role of the Team Lead, Field Claims is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations: Acting/operating as a third party, intermediary between the Insurance...

  • Lead Generation Specialist

    3 weeks ago

    Canada Cyntexa Full time

    A Lead Generation Specialist who can help us attract and qualify more potential customers. He / She will be responsible for acquiring and generating new leads, conducting research for the target market, developing lead-generation strategies, searching for the right people and businesses, and establishing connections through outbound marketing. You will...

  • Team Lead

    1 week ago

    Canada Roots Corp. Full time

    West 4th - Store 176, 2091 West 4th Ave., Kitsilano, British Columbia, Canada Req #226 Sunday, May 5, 2024 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead...

  • Lead Pastor

    3 weeks ago

    Canada Grace Baptist Church of Calgary Full time

    To grow together as deeply rooted followers of Jesus who steward our gifts to serve God’s Kingdom. Summary of Responsibility Areas Coach, develop, and give direction to those involved in the Sunday morning experience. Report to the Elder Board and participate in Elder Board meetings. Create content for online and printed resources, and contribute to...

  • Lead Online

    2 weeks ago

    Canada Employment and Social Development Canada Full time

    Financial Transactions and Reports Analysis Centre of Canada 109,732 to $148,867 For further information on the organization, please visit Financial Transactions and Reports Analysis Centre of Canada Our rigorous security screening process Open to Canadian citizens Apply online Do not discuss your application with others (including on social...

  • Java Technical Lead

    3 weeks ago

    Canada HCLTech Full time

    Title: - Java Technical lead.Location:- Remote.Duties & Responsibilities: technical lead, leading the team and contributing to the architecture, design, development, testing, monitoring and support activities.a part of a Scrum team working on API and microservices development using open-source technologies like Java, SpringBoot etcmentor and support...

  • Java Technical Lead

    3 weeks ago

    Canada HCLTech Full time

    Title: - Java Technical lead. Location:- Remote. Duties & Responsibilities: technical lead, leading the team and contributing to the architecture, design, development, testing, monitoring and support activities. a part of a Scrum team working on API and microservices development using open-source technologies like Java, SpringBoot etc mentor and support...

  • Java Technical Lead

    3 weeks ago

    Canada HCLTech Full time

    Title: - Java Technical lead.Location:- Remote.Duties & Responsibilities: technical lead, leading the team and contributing to the architecture, design, development, testing, monitoring and support activities.a part of a Scrum team working on API and microservices development using open-source technologies like Java, SpringBoot etcmentor and support...

  • Crew Lead

    2 weeks ago

    Canada Canadian Tire Corporation, Limited Full time

    Provide front-line communications link between Crew Members and the Distribution Manager(s) Assign tasks; provide regular coaching and performance feedback to Crew Members Ensure consistent application of and adherence to all company policies and initiate any required corrective measures Short-term resource planning and control based on predetermined...