Field Supervisor

2 weeks ago

Edmonton, Canada Schindler Full time

**Location: Edmonton, AB, Alberta, Canada**
**Job ID**: 65299

**We ElevateYou**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

**Join us as a**

**Field Supervisor - Existing Installations**:
**We Elevate... Your Responsibilities**:
Safety and Supervision
- Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
- Ensure exceptional quality standards, training and performance of field personnel
- Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
- Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
- Coach hourly field employees Company’s methods of quality, productivity and safety
- Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
- Review of time tickets for accuracy and maintain vacation schedules
- Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management
- Manage/support all service work in area of responsibility within framework of financial budget

Process and Quality Management
- Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
- Provide technical support to Sales and Field employees
- Ensure ISO compliance

Customer Service and External Relations
- Liaise with property management representatives/building owners
- Ensure compliance with government regulatory requirements
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
- Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
- Demonstrate to customers that they are receiving fair value for their expenditures
- Communicate with and influence business agents, inspectors, etc., in resolving disputes
- Monitor service calls in assigned portfolio to eliminate repetitive calls
- Maintain and manage pro-active relationships with Union business agent

**We Elevate... Your Best Self**:
**Knowledge**

(Education and Work Experience)
- Post Secondary - preferably in Business or Engineering
- 3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment

**Critical Skills**
- Proficient in MS Office
- Coaching and Mentoring: ability to motivate and guide team members
- Communication: Communicate clearly and articulately
- Customer Service: Demonstrate costumer focus through improving performance
- Leadership: Possess solid leadership skills
- People Management: Ability to select, train, supervise and evaluate staff
- Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
- Presentation: Ability to present materials clearly
- Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
- Teamwork: Ability to interact with all levels and be an integral part of the operation
- Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

**We Elevate... You**:
**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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