Field Operations Manager

2 months ago

Edmonton, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Responsible for managing all field customer interactions and communications in conjunction with effectively managing and scheduling service work and resources to meet customer expectations for equipment service and maintenance and accountable for overseeing the end-to-end service process including time entry for field operations.

**Job Description**:

- Lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed
- Day-to-day leadership of staff, including recruitment, orientation, coaching, mentoring, employee engagement, and performance feedback and supporting growth and development opportunities.
- Reviewing results daily, weekly and monthly with direct report including managing SWIP
- Bridging customer interaction with repair execution by working with the field service supervisor(s) for scheduling priories in field and dispatching
- Accountable for ensuring the training of employees and check regularly to ensure they are using equipment properly and following safe work procedures
- Managing service trucks, NSC compliance and tooling for the field operations
- Accountable for developing, maintaining and fostering a healthy relationship with the union and unionized employees
- Ensure work orders are closed and invoiced at a timely manner

Knowledge:

- Strong understanding of the Caterpillar product line and Caterpillar processes (goodwill, product health and structure, etc.)
- Strong understanding of the National Safety Code (NSC)
- Strong understanding of CAT and non-Cat warranties
- Understanding of the collective agreement, performance management and disciplinary processes and the principles of high performance leadership
- Strong understanding of business acumen and financial planning, budgeting and forecasting

**Experience**:

- Previous experience with Caterpillar equipment/engines
- Journeypeson Heavy Equipment Technician Certification would be an asset

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