Foh Manager

3 weeks ago

Cambridge, Canada The Mule (Cambridge) Full time

_**What’s An “Other Bird”?**_

The Other Bird is a hospitality family that includes _The Mule & Rapscallion & Co._(Hamilton, ON), _Burro _(Burlington, ON), _The Mule & Hunter & Co. _(London, ON), and _The Mule_ (Port Dover, ON).

We are a young, growing, and fun-loving company that believes in providing amazing culinary and service experiences. We are excited to be expanding **The Mule** to a new location in the **Cambridge **community in late April
- **The Basic Gist**:_

The Service Manager works under the direction of the Assistant General Manager to ensure the daily success of The Mule's service & support teams. The Service Manager is responsible for ensuring The Mule's FOH restaurant is always welcoming, competently staffed, and is providing exceptional service to the hungry & thirsty masses of Cambridge
- **The Job**:_
- Ensure guests are given prompt, attentive, and unobtrusive service at all times.
- Ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful, and friendly manner.
- Participate in the hiring of all FOH staff including servers and hosts, work with all FOH staff members to be constantly developing and improving, and assist with training and orientation of new team members.
- Assist with FOH scheduling, monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
- Monitor and order for FOH inventory, and adjust ordering needs as necessary.
- Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
- Liaise with the General Manager, Assistant General Manager & Bar Manager as well as BOH Management to ensure effective cooperation and communication at all times.
- Take a proactive role in encouraging teamwork, cooperation, productivity, and a positive attitude within the working environment.
- Be able to access and understand all functions of Silverware, 7Shifts, MarketMan & Google Workspace.
- At the end of all shifts, assist in completing all necessary daily reports and approving all cashouts.
- Work as part of the FOH team in any position, including bartender, server, or host, as needed.
- Assist with facilitating meetings such as regular staff meetings, performance improvement meetings, and annual/probationary reviews.
- Attend meetings, including Other Bird Managers Meetings, Mule Managers Meetings, and Mule Staff Meetings.
- Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events and overall communication.
- **How Much Work & When**:_
- 40 hours per week
- Must be able to balance weekly schedule based on business needs.
- Must be able to adjust hours for administrative, social, or other needs outside normal business hours.
- We don’t want you to over-work, and we don’t want you to under-work. We just expect you to manage your time.
- **Your Bosses Are**:_
- The Mule Cambridge's Assistant General Manager
- **Ideally, You Have Experience / Education**:_
- 5+ years Front-of-House restaurant experience, with consistent experience in both bartending and serving is required.
- 1+ years Front-of-House restaurant management experience is required.
- Ontario Smart Serve certification is required
- **How to Apply**:_

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- FOH restaurant management: 1 year (required)
- Restaurant: 5 years (required)

Licence/Certification:

- First Aid + CPR certification (preferred)
- Ontario Smart Serve certification (required)

Work Location: One location

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