Global Client Office Initiatives Lead

2 weeks ago

Toronto, Canada RGA Full time

**Position Overview**
The **Global Client Office Initiatives Lead** is a member of the Global Accounts team with a specific focus on Client Engagement. RGA’s Client Engagement initiative is aimed at sustaining client engagement as a competitive advantage and differentiator for RGA at the global, regional and local capacity, acting in partnership with others within RGA’s Global Client Office and client-facing leadership across RGA.

Reporting to the Senior Vice President, Global Accounts and Client Engagement, the Global Client Office Initiatives Lead is responsible, as assigned, for driving progress within each Client Engagement priority, including (1) embedding good client engagement strategies and practices within RGA’s business units and functional teams, (2) strengthening RGA’s global front-line community, (3) and leading global initiatives to address gaps in client engagement strategy, capabilities, assets, or approaches on prioritized topics. The Global Client Office Initiatives Lead also supports the Global Accounts team to help RGA serve the complex needs of multinational Life and Health insurance companies by providing sales enablement support.

**Responsibilities**
- **Client Engagement**: provides support to the SVP Global Accounts and Client Engagement to deliver the objectives of RGA’s global Client Engagement initiative
- Support embedding good client engagement strategies and practices within RGA’s business units and functional teams
- Engage with RGA’s global, regional, and local teams to ensure understanding and authentic internalization of Client Engagement objectives and priorities within their teams, including co-developing action plans to address local Client Engagement priorities: taking stock of current approaches, defining local objectives, and identifying plans to address gaps, monitor progress, and reflect new insights in best practices
- Develop and oversee strategy for knowledge management and knowledge sharing for the Client Engagement initiative
- Strengthen RGA’s global front-line community by co-developing strategies and best practices, and developing forums for increased connectivity amongst RGA’s business developers
- Lead, manage or support priority global initiatives to address gaps in client engagement strategy, capabilities, assets, or approaches on prioritized topics, for example:

- Regulations Business Opportunities and Threats: Co-develop and participate in management processes to ensure RGA is systematic in our approach to addressing business opportunities and threats for emerging regulations.
- Enhanced C-Suite management: review RGA’s current strategy and positioning with C-Suite client relationships across RGA, define best practices, and partner with key stakeholders to develop and implement recommended changes in RGA’s approach
- Client Feedback - review RGA’s needs for client feedback, assess gaps and opportunities in current approaches, and develop key stakeholder alignment for targeted recommendations
- **Global Accounts Sales Enablement**
- Enhance and deliver initiatives and processes to support client teams to execute their roles effectively
- Point of contact for RGA’s Customer Relationship Management (CRM) to help ensure Global Accounts best leverages capabilities and potential
- **NMG**
- Support ongoing NMG programme management to ensure RGA capitalizes on full value of data and processes.
- Serve as primary point of contact with NMG and support and engage with RGA stakeholders
- **Other**: Provide ad hoc support Client Engagement and Global Accounts team as necessary

**Requirements** Qualifications & Experience**:

- University degree
- 7-10 years’ experience in consulting and/or financial services industry (consulting experience preferred)
- Experience with client support, sales enablement or business development
- Relevant professional designations or progress towards (e.g. ASA, FSA, FCIA, CFA)
- Knowledge of life insurance and life reinsurance preferred
- Advanced skills in MS office Word, Excel, PowerPoint and Outlook

**Skills & Competencies**:

- Client focused
- Output oriented, ownership mentality
- Superior level of professionalism, discretion and dependability and independence
- Ability to collaborate with and achieve actionable results through others
- Excellent communication skills (written, verbal)
- Highly organized with exceptional project and process management skills
- Ability to build strong and sustainable relationships and interactions with leaders at all levels of the organization
- Create an atmosphere of co-operation with peers
- Build a level of trustworthiness, confidence with peersIntellectually curious
- Self-motivated and able to work with mínimal supervision in an executive environment
- Superior organizational skills with the ability to handle multiple concurrent activities and to work successfully under pressure
- Resilient and success motivated
- Resourceful and politically astute

**Compa

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