Project Lead, Global Client Office Initiatives
1 month ago
**Position Overview**
The **Project Lead, Global Client Office Initiatives** is a member of RGA's Global Accounts team with a specific focus on Client Engagement.
RGA’s Client Engagement initiative is aimed at sustaining client engagement as a competitive advantage and differentiator for RGA at the global, regional and local capacity, acting in partnership with others within RGA’s Global Client Office and client-facing leadership across RGA.
Reporting to the _Senior Vice President, Global Accounts and Client Engagemen_t, the **Project Lead, Global Client Office Initiatives** is responsible, as assigned, for driving progress within each Client Engagement priority, including:
- embedding good client engagement strategies and practices within RGA’s business units and functional teams,
- strengthening RGA’s global front-line community,
- leading global initiatives to address gaps in client engagement strategy, capabilities, assets, or approaches on prioritized topics,
- and supports the Global Accounts team to help RGA serve the complex needs of multinational Life and Health insurance companies by providing sales enablement support.
**Responsibilities**
- **Client Engagement**: provides support to the SVP Global Accounts and Client Engagement to deliver the objectives of RGA’s global Client Engagement initiative
- Support embedding good client engagement strategies and practices within RGA’s business units and functional teams
- Engage with RGA’s global, regional, and local teams to ensure understanding and authentic internalization of Client Engagement objectives and priorities within their teams, including co-developing action plans to address local Client Engagement priorities: taking stock of current approaches, defining local objectives, and identifying plans to address gaps, monitor progress, and reflect new insights in best practices
- Develop and oversee strategy for knowledge management and knowledge sharing for the Client Engagement initiative
- Strengthen RGA’s global front-line community by co-developing strategies and best practices, and developing forums for increased connectivity amongst RGA’s business developers
- Lead, manage or support priority global initiatives to address gaps in client engagement strategy, capabilities, assets, or approaches on prioritized topics, for example:
- Regulations Business Opportunities and Threats: Co-develop and participate in management processes to ensure RGA is systematic in our approach to addressing business opportunities and threats for emerging regulations.
- Enhanced C-Suite management: review RGA’s current strategy and positioning with C-Suite client relationships across RGA, define best practices, and partner with key stakeholders to develop and implement recommended changes in RGA’s approach
- Client Feedback - review RGA’s needs for client feedback, assess gaps and opportunities in current approaches, and develop key stakeholder alignment for targeted recommendations
- **Global Accounts Sales Enablement**
- Enhance and deliver initiatives and processes to support client teams to execute their roles effectively
- Point of contact for RGA’s Customer Relationship Management (CRM) to help ensure Global Accounts best leverages capabilities and potential
- **NMG**
- Support ongoing NMG programme management to ensure RGA capitalizes on full value of data and processes.
- Serve as primary point of contact with NMG and support and engage with RGA stakeholders
- **Other**: Provide ad hoc support to the Client Engagement and Global Accounts team as necessary
**Requirements** Qualifications & Experience**:
- University degree
- 7-10 years’ experience in consulting and/or financial services industry
- Experience with client support, sales enablement or business development
- Relevant professional designations or progress towards (e.g. ASA, FSA, FCIA, CFA)
- Knowledge of life insurance and life reinsurance is a decided asset
- Advanced skills in MS office Word, Excel, PowerPoint and Outlook
**Skills & Competencies**:
- Client focused
- Results-oriented with strong personal accountability mindset
- Superior level of professionalism, discretion, dependability and independence
- Ability to collaborate with and achieve actionable results through others
- Excellent communication skills (written, verbal and presentation)
- Highly organized with exceptional project and process management skills
- Ability to build strong and sustainable relationships and interactions with leaders at all levels of the organization
- Create an atmosphere of co-operation with peers
- Build a level of trustworthiness and confidence with peers
- Intellectually curious
- Self-motivated and able to work with mínimal supervision in an executive environment
- Superior ability to handle multiple concurrent activities and to work successfully under pressure
- Resilient and success motivated
- Resourceful and politically astute
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