Housekeeping Supervisor

1 week ago

Montréal, Canada Hotel Le Cantlie Suites Full time

The Housekeeping Supervisor assists the Director and Assistant Director of the department in the supervision and management of all aspects of the hotel’s housekeeping operations, which includes rooms, public areas, laundry, and the assigned staff. Responsible for the fluidity of the operations of the department while respecting the standards of the chain. Pay particular attention to safety, security, and protection of property.
- MAIN RESPONSIBILITIES
- Department openings and closures.
- Conduct inspections of rooms, corridors, and public and common areas of the hotel.
- Carry out the priorities for the day with room attendants and team members to ensure excellent customer service.
- Assist management in the management of routine cleaning plans to ensure that all furniture, trimmings, carpets, and linings are maintained at the highest level.
- Monitor housekeeping procedures that promote the health and safety of all guests and staff, such as lost and found items, key controls, and security and emergency procedures.
- Implement health and safety policies and procedures. Report and modify immediately, if possible, all health and safety hazards.
- Constantly monitor dangerous or questionable situations that may endanger guests and hotel staff and react accordingly.
- Understand the department's budget to ensure proper management of the department.
- Maintain the inventory of room and public area supplies.
- Participating in uniform checking.
- Maintain the inventory of bedding and towels.
- Assist the Director and the Assistant Director in managing certain aspects of human resources within the department, including recruitment, performance management, assigned tasks, team development and training
- Participate in management team meetings.
- Participate in departmental meetings with the Housekeeping Director.
- Understand, master, and respect the collective agreement in force.
- Perform all other related duties.

**REQUIREMENTS**

EDUCATION AND EXPERIENCE

High school or post-secondary diploma and 2 years of experience in housekeeping management or related professional field

OR

Degree from a college or university recognized in the field of hotel management

AND
- Experience in hotels or a related field preferred.
- Housekeeping experience required
- COMPETENCIES, SKILLS, AND SKILLS
- Must be able to read, write, and speak French and English
- Always maintain professional.
- Develop a positive and enthusiastic leadership to foster cohesion and collaboration between teams and colleagues.
- Interact with others with the intention of establishing positive and constructive working relationships.
- Able to work under pressure, have a sense of urgency and be able to manage priorities.
- Able to communicate ideas and concepts clearly, in writing and orally.
- Be highly organized to work with tight deadlines and regular follow-up.
- Able to evaluate different options presented and make a thoughtful and informed decision in a timely manner.
- Able to identify opportunities and problems when they arise or prevent them and take the necessary measures to resolve them.
- Be sympathetic in situations of conflict in the workplace and able to overcome obstacles.
- Capable of understanding complex information from different sources and analyzing, adjusting, or modifying them according to specific constraints or needs.
- Ability to listen, understand and clarify information and queries from colleges, tenants, or clients.
- Ability to understand and analyze basic financial data (budget);
- Ability to occasionally lift loads of 10 to 25 pounds and / or ability to carry, push, pull or move items of 50 pounds frequently.
- Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected under provincial or federal laws.

**Job Types**: Full-time, Permanent

**Salary**: $37,000.00-$42,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Have you worked in a hotel or similar position before?

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Cleaning: 3 years (required)

**Language**:

- French & English at a business level (required)

Work Location: In person

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