Content Editor, Associate

4 weeks ago

Toronto, Canada Capital One Full time

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Content Editor, Associate

**Position Summary**

In this highly collaborative role, the Content Editor is responsible for ensuring that all communications in all channels are grammatically correct, consistent, accurate, adhere to our editorial style and brand guidelines, and have been reviewed and approved by the necessary stakeholders. The Content Editor is accountable for the final approval of creative deliverables, based on compiled feedback and a last review of the finished product.

**Responsibilities**

The role involves collaborating with members of the Experience Design team and peers across the business, including legal, brand, and intent and product owners, to help facilitate the delivery of quality, error-free communications. This includes:

- Participating in brainstorming, advocating for the customer and ensuring that communications are delivered in plain language.
- Reviewing and revising marketing materials and customer communications to ensure consistency with brand standards, partner brand guidelines, editorial guidelines, and guidance from legal and compliance.
- Maintaining a fundamental understanding of all products, including marketing language, partner brand guidelines and the accompanying legal disclosures.
- Recognizing and raising potential issues throughout the Create Marketing & Collateral process.
- Collaborating with various business partners to collect and incorporate feedback from the required parties at all stages of development.
- Reconciling feedback, resolving conflicts/inconsistencies and addressing concerns from stakeholders.
- Being accountable for final approval of the creative deliverables, based on compiled feedback and a last review of the finished product.

**Success Criteria**

The Content Editor is measured on the consistent delivery of quality, error-free work in every channel and for pre-customers, customers and associates.

Success criteria include:

- 100% error-free work that adheres to and aligns with the brand vision and pillars.
- Ensuring the appropriate approvals are requested and documented, as outlined in the Create Marketing & Collateral process.

**Education and Experience**

Basic Requirements:

- A degree/diploma in journalism, communications, English or a related field, or equivalent experience.
- A minimum of 2 years of editing experience.
- Familiarity with CP style.
- Successful completion of Capital One’s editing assessment (conducted at time of interview).

**Preferred Requirements**:

- Previous experience in the financial services industry (ideal, but not necessary).
- Some experience working with legal and compliance teams (ideal, but not necessary).

**Skills Required**:
The Content Editor must be highly collaborative, organized and able to facilitate discussion among many different job families to gain alignment, and approval, on the final creative being delivered. Specific skills required include:

- Excellent editing and proofreading skills, with a strong command of Canadian English or French (depending on the role) including grammar, punctuation and spelling.
- Ability to identify potential issues and flag them to their manager.
- Attention to detail and excellent organizational skills.
- Strong overall communication skills.
- The ability to establish good working relationships with various business partners.
- Ability to manage multiple priorities/tight deadlines and proactively communicate with stakeholders.
- Professional demeanour and proven track record of performance.
- Proficiency in G Suite, Microsoft Office and Adobe Acrobat Pro.
- Ability to work well both with others and independently.

Capital One is adopting a flexible hybrid working model - one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One Canada the health and safety of our associates, customers and communities are our highest priorities and as a result, our offices are currently closed. When and how we transition from virtual to flexible hybrid will be guided by local government and health authority guidance.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Co

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