Hotel Valet Manager

3 months ago

Toronto, Canada Indigo Park Canada Inc Full time

We are seeking a Full-Time Hotel Valet Manager in Toronto. In this role, you will oversee the seamless operation of the valet parking service, ensuring 24/7 coverage. You must uphold a high standard of professionalism and confidentiality and be comfortable engaging with clients and all levels of management.

**What Would You Be Doing?**
- Ensure that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
- Liaise with Senior Hotel and Corporate Managers ensuring contractual obligations are exceeded
- Lead, direct, and develop team of employees to accomplish goals/initiatives, while embodying and using Indigo’s culture and Values as a guideline
- Oversee daily valet operations for hotel client while directly oversee staff, customer complaints, client requests, etc.
- Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with Human Resources and Payroll department to ensure pay data is completed properly and to ensure proper wage and hour compliance
- Daily, Weekly, Monthly, and Annual operational reports as required
- Managing, planning, scheduling, training, and directing the activities of the Shift Supervisors and Valets
- Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
- Additional duties as assigned.

**What Are We Looking For?**
- Bilingualism in English and French is considered an asset
- High school diploma as a minimum
- 3 or more years as a supervisor or Team Lead role
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
- Excellent customer service and problem-solving skills
- Strong communication and interpersonal skills, both written and verbal
- Cautious and courteous driver, with a valid class G driver’s license and clean driving record

**What Will Set You Apart?**
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities
- Flexible availability to meet organization needs
- Experience in hospitality industry or valet and operating valet system is preferred

**Why Join Indigo?**
- Employee benefits
- Parking provided
- Growth in a dynamic and supportive team
- Health Benefits and RRSP match

Indigo Park Canada is the leading provider of parking, transportation, logístical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.
- The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in relation to the materials or processes process._

**IPC#2**

Work Location: In person

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