Claims Advisor

2 weeks ago

Montréal, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-08

As a Field claims advisor, you help serve and maintain business relationships with members and clients for all claims.

You handle high-complexity property insurance claims and medium-complexity accident benefit and bodily injury claims. You investigate and approve claims.

You solve problems using your analytical skills and extensive discipline-specific knowledge. You draw on your sound decision-making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others.

You advise and assist clients, represent Desjardins and enter the organization into important agreements with clients. Interpersonal savvy is therefore essential.

General Information on the Position

Main responsibilities- Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts- Analyze medical, financial and job information and determine eligibility for benefits based on statutory criteria- Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms. Meet deadlines to ensure client satisfaction and avoid penalties- Negotiate with all parties involved to ensure smooth claims processing.

Other working conditions- Have a valid driver's license and access to a vehicle for travel- Schedule : On a rotating basis, the claims adjuster will be required to be on call during atypical hours (evenings, weekends and nights) by agreement with the manager- Workplace: Position located in Montreal, Brossard, Drummondville or Trois-Rivières, depending on the applicant selected. The work arrangement for the position is full-time telework #LI-Remote-
- Other relevant information : Company car and cell phone provided- Number of jobs available: 5

**Qualifications**:
- General college diploma in a related field- A minimum of four years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered.- Hold the personal lines adjuster license- Hold the commercial license (an asset)- For vacant positions available in Quebec, please note that knowledge of French is required.

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Decision quality, Interpersonal Savvy

Work Location

Complexe Desjardins Montréal

Trade Union

Non Syndiqué

Unposting Date

2024-04-3

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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