Bilingual Assistant Trade Middle Office Manager

18 hours ago

Toronto, Canada HSBC Full time

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.

HSBC Global Trade and Receivables Finance is one of the largest trade services organisations in the world. Leveraging its global network in North America, Latin America, Europe, the Middle East and Asia Pacific, HSBC has relationships with more suppliers and buyers than any other trade services institution. It is this unique position that allows HSBC to offer faster, more accurate and efficient solutions to its customers globally.

About the role:
To provide full range of support to the GTRF Middle Office operations team as required, including administration, operational, customer service and processing support.

The role holder is required to provide a high quality service to their internal and external customers; taking ownership and using their initiative to complete necessary tasks.

**Responsibilities**:

- Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within SLA
- Conduct the day-to-day operation of the transaction processing (i.e. review request, draft preparation and preparation for final issuance and other related activities).
- Identify and escalate any issues which are beyond personal authority levels, if any, and outside the scope of the job knowledge expected of your grade level.
- Preparation, reconciliation and submission of expenses in a timely manner.
- Ensure a high degree of accuracy in order to minimise operational risk
- Monitor service quality standards and set benchmarks for high performance
- Monitor pending items queue/referral queues to ensure closure on aged items and escalating where appropriate
- Proactively identify problems and effectively work to resolve them sharing best practice with other teams.
- Be a flexible, proactive and enthusiastic team player.
- Able to take Ad hoc duties as directed by the business.
- Maintains HSBC internal control standards
- Safeguard the Bank from potential loss
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
- To continually evaluate the operational risks inherent in the process you work and to raise any concerns with Line Management.
- To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.
- The jobholder should continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
- The jobholder will also adhere to and be able to
- demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records (Trade and Receivables Finance FIM) and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

Requirements
- Completion or in progress university degree/college diploma in business/finance preferred
- Excellent interpersonal skills, with a particular emphasis upon influencing and negotiating in dealing with customers and colleagues.
- Ability to effectively plan and organise and work with a team of trade assistants
- Self-motivated with initiatives to take on new and additional responsibilities.
- Good working knowledge of International Trade required
- At least 1 year of experience in Global Trade and Receivables Finance operations in processing transactions and providing service to customers preferred
- Awareness of the trade facilities and customer trade cycles
- Excellent communication skills, including written and verbal.
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Worki

  • Analyst, Middle Office

    2 months ago

    Toronto, Canada CPP Investments Full time

    **Company Description** Make an impact at a global and dynamic investment organization** When you join CPP Investments, you are joining one of the world’s most admired and respected institutional investors. With more than $600 billion in assets under management, CPP Investments is a professional investment management organization that globally invests the...

  • Associate, Middle Office

    4 months ago

    Toronto, Canada CPP Investments Full time

    **Company Description** Make an impact at a global and dynamic investment organization** When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management...

  • Assistant Manager, Middle Office

    1 week ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 168369 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Why work for Scotiabank?** Scotiabank is among the largest banks in the world and the most international bank in Canada. We are powered by our 97,000 high-performing teammates who make a real difference across the globe as a...

  • Assistant Manager

    5 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 203670 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: As an Assistant Manager on the Structured Notes and GED Middle Office team, you will play a key role in the Structured Notes issuance, and trade lifecycle processes, and GED trade lifecycle. You will be responsible for...

  • Assistant Manager, Middle Office

    5 days ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 164947 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Why work for Scotiabank?** Scotiabank is among the largest banks in the world and the most international bank in Canada. We are powered by our 97,000 high-performing teammates who make a real difference across the globe as a...

  • Analyst, Middle Office

    5 days ago

    Toronto, Canada BNY Mellon Full time

    Overview Middle Office - IC1Responsible for processing, monitoring, researching and analyzing transactions and resolving non-complex inquiries. May coordinate with both internal stakeholders and external stakeholders and/or clients to gather, disseminate, and resolve basic information about transactions. With guidance, conducts research to gather information...

  • Analyst, Middle Office

    5 days ago

    Toronto, Canada The Bank of New York Mellon Corporation Full time

    Middle Office - IC1Responsible for processing, monitoring, researching and analyzing transactions and resolving non-complex inquiries. May coordinate with both internal stakeholders and external stakeholders and/or clients to gather, disseminate, and resolve basic information about transactions. With guidance, conducts research to gather information on...

  • Assistant Manager

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 200177 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: To contribute to the overall success of the Middle Office ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all...

  • Assistant Manager

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 200960 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: To contribute to the overall success of the Middle Office ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all...

  • Manager, Sn

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 200168 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: As a Manager on the Structured Notes and GED Middle Office team, you will play a key role in the Group Treasury trade lifecycle processes and other Middle Office tasks. You will contribute to the overall success of the...

  • Assistant Manager, Middle Office

    43 minutes ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 161054 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Why work for Scotiabank?** Scotiabank is among the largest banks in the world and the most international bank in Canada. We are powered by our 97,000 high-performing teammates who make a real difference across the globe as a...

  • Analyst, Middle Office

    5 days ago

    Toronto, Canada MCAP Full time

    **Analyst, Middle Office** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering,...

  • Manager, Middle Office

    2 hours ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 178773 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Why work for Scotiabank?** Scotiabank is among the largest banks in the world and the most international bank in Canada. We are powered by our 97,000 high-performing teammates who make a real difference across the globe as a...

  • Manager, Middle Office

    5 days ago

    Toronto, Canada IMCO Full time

    At IMCO, our talent is among the best! IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career. We offer a culture of collaboration and passion, creating unwavering value for the clients we serve. Our vision is to be...

  • Manager, Global Trade Management

    7 months ago

    Toronto, Canada Ontario Teachers' Pension Plan Full time

    The Opportunity - The Manager, Global Trade Management is responsible for leading the Public Markets Operations team within Financial Operations. You will be responsible for the oversight of all aspects of the trade operations, middle and back-office functions including trade processing, confirmations, settlement management, trading assistance and...

  • Manager, Middle Office

    7 months ago

    Toronto, Canada Citco Full time

    **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team & Business Line**: Fund Administration...

  • Analyst - Middle Office/finance

    4 months ago

    Toronto, Canada MCAP Full time

    **Analyst - Middle Office/Finance** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards...

  • Manager - Prime Services, Middle Office

    1 week ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 176236 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Why work for Scotiabank?** Scotiabank is among the largest banks in the world and the most international bank in Canada. We are powered by our 97,000 high-performing teammates who make a real difference across the globe as a...

  • Manager, Middle Office Operations

    7 days ago

    Toronto, Canada IMCO Full time

    At IMCO, our talent is among the best! IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career. We offer a culture of collaboration and passion, creating unwavering value for the clients we serve. Our vision is to be...

  • Manager, Middle Office Operations

    2 hours ago

    Toronto, Canada IMCO Full time

    At IMCO, our talent is among the best! IMCO offers a uniquely stimulating and rewarding environment where you can help build and drive organizational transformation, all while seeking to challenge yourself, learn, and grow your career. We offer a culture of collaboration and passion, creating unwavering value for the clients we serve. Our vision is to be...