Manager, Account Lead Team

2 months ago

Toronto, Canada CBI Health Full time

**Manager, Account Lead Team - Disability**

As Canada’s largest provider of integrated community healthcare services, CBI Health Group is dedicated to improving the health and enriching the lives of Canadians. What sets us apart is our ability to work as a unified network dedicated to the ongoing learning that allows us to foster best practices, improve access to care and create better results for our patients. Our national network includes over 12,000 healthcare and support professionals across Canada.

The Manager, Account Lead Team is accountable for the management of account lead services and operations. This role serves as a strategic and supportive partner for CBI Health disability funders at every stage. Focused on building loyalty to ensure long-term funder retention through the effective delivery of consistent and exceptional services.

As the Manager, Account Lead Team you will call upon your leadership and problem-solving skills to promote value through customer experience while overseeing the account lead team with direct responsibility for supervising, training and mentorship, directing and establishing best practices, and striving for exceptional experience.

This role is remote within Canada.

**Take an inside look at what you’ll do each day**
- Champion and facilitate an understanding of the disability funder to drive in the optimization of rehab plans to deliver outcomes and customer retention.
- Lead and inspire others through demonstrated behaviours, actions, and intentional leadership and development planning.
- In combination with Business Development, assist in nurturing relationships with stakeholders and organizations that partner with CBI Health.
- Anticipate funder expectations and communicate changes throughout the network.
- Provide input into business decisions, service delivery models, and developmental opportunities.
- Ensure that service delivered aligns with key performance indicators (KPIs).
- Ensure staffing requirements meet demand levels and assist in development of the overall structure
- Review customer complaints and concerns and seek to improve the customer experience.

**Here’s what you’ll need to be successful**
- Bachelor or Masters Degree in related discipline.
- Extensive Industry leadership experience (5 years) may include leadership in insurance, disability, rehabiliation, clinical services, account management, sales, or equivalent.
- Bilingual, preferred
- Passionate and strategic about customer experience and retention.
- An understanding of disability management including assessment, planning, implementation and evaluation and return-to-work principals. An understanding of insurance standards and best practice is considered an asset.
- Be results oriented, adaptable, well organized, and able to function independently.
- Possess exceptional written and verbal communication and multi-tasking skills.

**What CBI Health offers you**
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Remote working environment
- Supports work-life balance and focus on quality of life

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

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