Clinical Team Lead

2 months ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**P**osition**: Clinical Team lead - Social Work & Discharge Planning

**File#**:2024-39058

**Status**:Permanent Full Time (x1)

**Salary**:Allied Health (AH11.7) | $44.66-$57.99

**Dept/Health Program**:Discharge Planning

**Hours of Work/Shifts**:Days, Weekends, Holidays| 8:00am-4:00pm 8:30 am to 4:30 pm/ 9:00am
- 5:00pm )

**Site**:Credit Valley Hospital, RCC, THP-UHN RCC

**Posted: Septmeber 11th, 2024**

**Internal Deadline: September 18th, 2024**

The primary goal of CTL is to enhance and maintain optimal patient flow through and out of Trillium Health Partners, while upholding high standards of patient experience, safety and quality transition planning. The CTL will maintain a dual focus on supporting specific cases while maintaining a high level over site of the site
- specific daily flow operations. This position will lend support and oversight to the timely access to Long Term Care, Rehabilitation, Retirement Homes, Complex Continuing Care and Community Support Services. The CTL understands the fundamental Flow and Capacity theories and practical challenges of a hospital system and works to achieve that patients are served in the right place, at the right time, receiving the right care through daily interactions with interprofessional staff and planned education activities/initiatives.

**Qualifications**
- Masters degree in Social Work (MSW) preferred- Bachelors degree in a Health Discipline is required
- 2-5 years clinical experience in an acute care hospital setting
- Broad experience in discharge planning is essential
- Demonstrated excellence in conflict management, critical thinking, problem-solving and decision-making; be able to function in high paced and stressful situations while maintaining focus and composure
- Current knowledge of health care trends, government relations, relevant public policy developments; in order assess current and future transition directions and resources
- Extensive knowledge of local community resources and initiative to proactively search for new resources
- Manage and cultivate strategic partnerships both internal and external to the organization
- Knowledge and/or experience working with Adult Learning Principles
- Experience with legislation that governs Public Hospitals (Public Hospitals Act, Substitute Decisions Act, Consent to Treatment Act, Mental Health Act, etc.)
- Extensive knowledge how to effectively serve an increasingly aging and diverse population with complex medical, functional, cognitive and psychosocial needs
- Experience monitoring and analyzing patient flow metrics; with an ability to highlight trends and areas of focus for the Manager
- Expert written and verbal communication, collaboration, organizational and problem solving skills
- Proven project management and change management experience
- Experience with Meditech is a strong asset
- Ability to work independently and collaboratively with a variety of internal and external stakeholders

**Responsibilities**

**Optimizing Patient Flow**
- The CTL will review and act upon information (as appropriate) captured in Daily Flow Reports and Daily Update Reports, in terms of targeting units or team members requiring increased support. This position will further, review daily if not multiple times daily, the Capacity Management Dashboard to understand and react to the information regarding demand for hospital services (including but not limited to: attend specific unit rounds to support regular and timely discharges; engage appropriate SW/DCP team members in communication and strategy to alleviate patient flow pressures, etc.)
- Works collaboratively with Patient Flow Team Members (Admissions Coordinators; Patient Care Coordinators; Flow Facilitators) to optimize internal flow
- The Clinical Team Lead regularly and routinely attends multidisciplinary rounds to help support optimal patient flow and be another discharge planning resource to the team
- Provide updates to Social Work/Discharge Planner Group regarding changes in community resource availability (including but not limited to: Idle MH LTCH bed availability; Convalescent Care availability, RH policy changes, etc.)
- Highlight to Manager, any opportunities to standardize processes and practices across site, toward the organization’s aim to have a common patient experience regardless of hospital location
- Provide day-to-day operational support to the discharge planning portfolio, at specific sites

**Supporting Complex/Escalated Discharges**
- The CTL will be the first line support to the Social Work/Discharge Planning Group for escalated and complex cases; providing clinical and resource support to patients/ families/multidisciplinary teams
- In this capacity, there is an aim to address barriers to discharge before a patient becomes ALC, upholding the strategic aim of the portfolio to initiate discharge planning as early in the trajectory as possible
- The CTL works collaboratively with the Social Worker/Dischar

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