Night Auditor

1 week ago

Oshawa, Canada Travelodge Oshawa Full time

Under the supervision of the General Manager, the Night Auditor Agent is responsible for the reconciliation and completion of all daily transactions and performing end of day process, promptly answer phones, acknowledge all guests, handle reservations, arrivals, sales transactions, departures, reports, and provide excellent communications and impressive guest service. In addition, the Night Auditor will ensure that the safety and security of the Hotel is monitored and maintained at all times.

RESPONSIBILITIES:
Provide 100% guest service through all interactions with hotel guests

Ensure 100% guest satisfaction with the hotel and services, where required resolve concerns or service issues

Answer the hotel switchboard as per hotel approved greeting and good telephone manner

Assist guests with reservations and reservation inquiries

Check in and check out guests

Responsible for a cash float and following accurate daily transaction procedures in compliance with the policies and payment procedures

To handle gift shop sales according to property procedures

Responsible for accommodating all guests’ inquiries in an efficient and professional manner to guests’ satisfaction

Liaison between guest and all departments

Responsible for maintaining good communication between team members, supervisors and managers.

Ensure front desk and gift shop areas are stocked and clean daily in order to function efficiently.

Communication between shifts in order to avoid discrepancies in service.

JOB REQUIREMENTS:
Ensure 100% guest satisfaction through maintaining and exceeding hotel standards of quality and service

Ability to work both as a team and independently

Opera experience is an asset

Must be able to weekdays, evenings, weekends and holidays

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Ontario Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

**Training will involve some daytime shifts.**

**MUST BE ABLE TO WORK 11pm -7am.**

Join us today and Stay Real

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Night shift

Ability to commute/relocate:

- Oshawa, ON L1J7A6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

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