Night Auditor/guest Service Agent

3 weeks ago

Oshawa, Canada La Quinta Inns & Suites Full time

**Job Summary - HOTEL NIGHT AUDITOR**

The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

**Education & Experience**
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
- Guest Service/Night Audit Experience preferred.
- Synxis PMS experience preferred.
- Computer knowledge/skills required.

**Physical Requirements**
- Flexible and long hours sometimes required.
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Late/Overnight shift.

**General Requirements**
- Always maintain a warm and friendly demeanor.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.

**Fundamental Requirements**
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be willing to cross train in other accounting or hotel-related areas.
- Must be able to prioritize job functions to meet deadlines.
- Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
- Audit and reconcile financial and statistical reports.
- Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
- Prepare and distribute month-end reports.
- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Ensure accuracy of all numbers reported including statistics.
- Input and update financial information into corporate communications network.
- Perform daily, weekly, monthly and annual data processing system functions as required.
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
- Ensure overall guest satisfaction.
- Handle guest requests.

**Brand**: La Quinta by Wyndham

**Job Types**: Full-time, Permanent

**Salary**: $16.50-$18.50 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Oshawa, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- When would you be available to start? NOTE - we are looking for someone to start ASAP

**Experience**:

- Hotel Night Auditor: 1 year (preferred)

Shift availability:

- Overnight Shift (required)

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