Client Success Specialist

2 months ago

Ottawa, Canada Agility PR Solutions Full time

Title:?Client Success Specialist
Department: Client Success
Language: English
Location:?Ontario - Remote

Who we are:
Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media coverage and social conversations, and report on the impact of their public relations activities. Agility is one of the fastest growing companies in the PR tech space and it’s recognized by users on?G2?for ease of use, quick implementation, and outstanding customer service.

We are a remote-first company, with colleagues based across vibrant cities in Canada, US, the UK, Philippines and India. We are intentional in helping our teams realize their full potential, and continue to invest in their learning and development, career progression, offering competitive pay and benefits, enabling leadership and work environment.

About the Role:
Reporting to the Client Success Team Manager, the Client Success Specialist is in a critical client-facing position. Responsibilities include overseeing daily monitoring of media coverage for some of North America’s biggest companies and international clients, liaising with clients daily, preparing analysis reports, troubleshooting, and managing any ad hoc requests including crisis monitoring and one-off analysis reports.

The role also requires the Specialist to train, work with, and advise our overseas media monitoring team daily to ensure our clients’ needs and expectations are met.

What you’ll be doing:

- Monitoring and training other teammates to monitor various content sources (Web, Print, social media, etc.), determine relevance of content, and create daily media briefs inside deadlines.
- Create well-written and accurate summaries or analysis reports in accordance with clients’ requirements and deadlines, as well as produce one-off reports and ad hoc tasks using raw data.
- Assist with the setup, onboarding and maintenance of multiple clients’ media monitoring and reporting requirements.
- Establish and maintain professional working relationships with clients.
- Understand all deliverables on each of your accounts and the reason the client needs them.
- Effectively communicate and collaborate with our overseas analyst team to ensure the quality, accuracy, and relevance of all client deliverables.
- Proactively flag valuable information to the CSRM regarding your book of clients, including changes in logic, key terms, or the quality and type of coverage.
- Support other team projects and goals as required including, but not limited to major software transitions or internal training.
- Provide effective and frequent feedback to team members handling your account deliverables.
- Proactively complete Quality Assessment reviews each month.
- Clear documentation of all client contact using our CRM (Customer Relationship Management) tool, shared inbox, and SharePoint to ensure business continuity.
- Help support accounts outside of their dedicated portfolio as required to deliver desired retention and upsell goals.
- Stand in for colleagues to cover monitoring and client communications when they are unavailable.
- Take interest in our complete suite of products and services and work across functional areas to improve them.
- Effectively train internal team members and occasionally train clients on basic work within the platform.
- Other duties as required.

What we need you to bring:

- Post-Secondary Diploma or Degree in a relevant field (Public Relations or Communications an asset).
- 1-2 years of customer service experience in a fast-paced, office environment.
- Adept at using and learning complex software, as well as adapting to any updates made within the platform.
- Comfortable working to tight deadlines and managing multiple competing priorities in an efficient and timely way.
- Learn new tasks and projects quickly with minimum supervision.
- Ability to work independently and produce creative solutions to complex problems.
- Excellent oral and written communication skills, able to interact with clients and overseas coworkers clearly and concisely.
- Strong analytical skills.
- Superior attention to detail.
- Solid understanding of MS Office, particularly Excel, Word, and PowerPoint.
- Strong reading comprehension. Ability to quickly read text and decide on relevance/importance for each client based on their specific requirements.
- Available for flexible work hours - early mornings may be required.
- Previous media monitoring and/or data analysis experience an asset.

What we offer:

- Fully remote work from home environment
- Collaborative culture - and key tools enabling it
- Competitive compensation package
- Health, Dental & Vision benefits
- RRSP matching
- Employee Assistance Program (

  • Client Success Specialist

    5 months ago

    Ottawa, Canada Agility PR Solutions Full time

    **Title**: Client Success Specialist **Department**:Global Services (SaaS Client Success & Support) **Reports to**:Global Client Success Team Manager **Language**:Fluent in English (written and verbal). French and/or Spanish an asset. **Location**:Ontario remote **Background** Agility PR Solutions provides today’s communicators with powerful and...

  • Client Success Specialist

    1 month ago

    Ottawa, Ontario, Canada Agility PR Solutions Full time

    About Agility PR SolutionsWe're a leading provider of media outreach, monitoring, and measurement solutions for today's communicators. With almost twenty years of experience, we've helped clients across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media...

  • Client Success Specialist

    1 month ago

    Ottawa, Ontario, Canada Agility PR Solutions Full time

    About Agility PR SolutionsWe're a leading provider of media outreach, monitoring, and measurement solutions for today's communicators. With almost twenty years of experience, we've helped clients across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories, monitor media...

  • Client Success Specialist

    5 months ago

    Ottawa, Canada Agility PR Solutions Full time

    Who we are: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover relevant journalists and influencers, make meaningful connections with the media, amplify their stories,...

  • Client Success Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Agility PR Solutions Full time

    About Agility PR SolutionsWe're a leading provider of media outreach, monitoring, and measurement solutions, empowering communicators to amplify their stories and monitor media coverage.As a remote-first company, we're committed to helping our teams realize their full potential, with a focus on learning and development, career progression, and competitive...

  • Client Success Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Agility PR Solutions Full time

    About Agility PR SolutionsWe're a leading provider of media outreach, monitoring, and measurement solutions, empowering communicators to amplify their stories and monitor media coverage.As a remote-first company, we're committed to helping our teams realize their full potential, with a focus on learning and development, career progression, and competitive...

  • Client Success Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Agility PR Solutions Full time

    About Agility PR SolutionsWe're a leading provider of media outreach, monitoring, and measurement solutions, empowering communicators to make meaningful connections with the media and amplify their stories.As a remote-first company, we're intentional about helping our teams realize their full potential, investing in their learning and development, and...

  • Client Success Specialist

    5 months ago

    Ottawa, Canada Agility PR Solutions Full time

    **Title**: Client Success Specialist **Department**: Client Success **Language**: English **Location**: Ontario - Remote **Who we are**: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and...

  • Client Success Specialist

    5 months ago

    Ottawa, Canada Agility PR Solutions Full time

    **Title**: Client Success Specialist **Department**: Client Success **Language**: English **Location**: Remote **Who we are**: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents...

  • Client Success Specialist

    5 months ago

    Ottawa, Canada Agility PR Solutions Full time

    **Title**: Client Success Specialist **Department**: Marketing **Language**: English **Location**: Remote **Who we are**: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from across industries and continents discover...

  • Client Success Executive

    5 months ago

    Ottawa, Canada Multiview Corporation Full time

    **Client Success Executive (Remote within Canada)** Reporting to the Manager, Client Success, we are seeking a **Client Success Executive** (CSE) to join our team. The key focus of a CSE is to expand Multiview’s full suite of products and services in your assigned client’s portfolio as you lead their progression through the stages of Multiview’s...

  • Partner Success Specialist

    5 months ago

    Ottawa, Canada Versaterm Full time

    **THE COMPANY** Versaterm is an Ottawa-based vertical market software company that has been in business for over 40 years. We provide industry-leading products in mission-critical areas for Police, Fire and EMS agencies across North America and the Caribbean. As a result of significant growth, we are looking for top notch professionals to join us during...

  • Client Success Manager

    5 months ago

    Ottawa, Canada Thrive Networks Inc Full time

    HYBRID POSITION - WILL WORK IN OTTAWA OFFICE 2-3X PER WEEK! **About Us** Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us...

  • Client Success Manager

    5 months ago

    Ottawa, Canada Thrive Networks Inc Full time

    **About Us**: Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for...

  • Client Success Manager

    6 months ago

    Ottawa, Canada Thrive Operations Full time

    **About Us**: Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for...

  • Partner Success Specialist

    5 months ago

    Ottawa, Canada Versaterm Full time

    **About Us** For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the...

  • Partner Success Specialist

    5 months ago

    Ottawa, Canada Versaterm Full time

    **About Us** For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the...

  • Client Success Relationship Manager

    5 months ago

    Ottawa, Canada Agility PR Solutions Full time

    **Title**: Client Success Relationship Manager (Enterprise) **Department**: Client Success **Language**: English **Location**: Ontario - Remote **Who we are**: Agility PR Solutions provides today’s communicators with powerful and intuitive media outreach, monitoring, and measurement solutions. For almost twenty years, Agility has helped clients from...

  • Accreditation Specialist

    5 months ago

    Ottawa, Canada Facilitated Improvement for Corporate Success Full time

    **Accreditation Specialist** FICS is seeking an experienced accreditation specialist to support the organization’s accreditation clients and services. This role is focussed on quality improvement in accreditation processes, and coordination and leadership of accreditation programs. The small but mighty FICS team provides consulting services such as...

  • Accreditation Specialist

    5 months ago

    Ottawa, Canada Facilitated Improvement for Corporate Success Full time

    **Accreditation Specialist** FICS is seeking an experienced accreditation specialist to support the organization’s accreditation clients and services. This role is focussed on quality improvement in accreditation processes, and coordination and leadership of accreditation programs. FICS provides consulting services such as facilitation, leadership...