Scotia Itradeinvestment Associate

3 days ago


Montréal, Canada Scotiabank Full time

Requisition ID: 158258

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. Joining the Scotia iTrade Contact Centre means working in a fast-paced and rewarding environment, supporting our clients through inbound and outbound calls. Our focus on training and professional development will support you as you build your career with Scotiabank.

Scotiabank is committed to being the institution of choice in the financial sector, providing superior products and services and being a good corporate citizen to the benefit of our clients, shareholders, and employees. We are driven by our four core values: respect, integrity, passion, and accountability and we implement them into everything that we do.

As the Investment Associate, you are the primary point of contact for high net worth clients, making you an important ambassador for Scotia iTRADE. You will provide specialized knowledge regarding new accounts, transfers, trading, as well as our full range of product/service offerings. You will also be a proactive promoter of iTRADE’s client-focused culture by providing high quality customer service.

You’ll Be Responsible For:

- Assisting with high net worth client inquiries while delivering memorable service
- Using discretion and problem solving to own the client experience
- Contributing to optimal functionality by adhering to goals, policies, and procedures
- Providing personalized solutions by recognizing value add solutions consistently
- Facilitating a culture of passion, accountability, and collaboration by being an active member of your team

Role Requirements:

- Successfully completed CSC, CPH, and DFOL licenses
- 1-2 years of work experience in a brokerage or Contact Centre
- A broad knowledge of investment products and the procedures related to securities settlement
- Results-oriented with the ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks
- Impeccable written and verbal English to ensure cooperative working relationships with clients
- The ability to utilize time-management and prioritization skills in order to ensure optimum service levels
- A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties
- Fluent in English and French

Nice to Have
- Completed post-secondary education in Commerce/Business, or Financial Planning
- Banking knowledge and/or experience

Employment Details:
Training Timeframe
We value employee training and development. Our 4 week training program will run Monday-Friday from 9am-5pm to support your success in the role.

Work Hours
The Scotia iTRADE Contact Centre is open 8am-8pm Monday to Friday. Due to the nature of a contact centre environment, flexibility to work evening shifts is required.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.


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