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Computer Network Technician

4 months ago

Waterloo, Canada CarefreeIT Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Bachelor's degree
- Experience: 2 years to less than 3 years
- Information technology
- Computer technology/computer systems technology
- or equivalent experience
**Work setting**:

- Help desk
**Tasks**:

- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Evaluate and install computer hardware, networking software and operating system software
- Provide problem-solving services to network users
- Implement data, software and hardware security procedures
- Perform data backups and disaster recovery operations
- Set up local area networks and connections to the Internet
- Implement network traffic and security monitoring software, and optimize server performance
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:

- Device drivers
- Networking software
- Networking security
- Intranet
- Internet
- Servers
- Security software
- Word processing software
- Mail server software
- Communication software
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
**Transportation/travel information**:

- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Own tools/equipment**:

- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Financial benefits**:

- Mileage paid
**Long term benefits**:

- Group insurance benefits
- Other benefits
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Free parking available
- Learning/training paid by employer