Field IT Technician

2 months ago

Montréal QC, Canada Metaconex Inc Full time

**Who we are**

Metaconex Inc is a leading IT and telecommunications company headquartered in Lethbridge, Alberta. Established to serve the technological needs of businesses in Alberta, we have expanded our footprint and operations to become a trusted service provider across Canada.

Over the years, we've evolved into a diversified, full-service company operating in multiple divisions. At the core of our business philosophy are responsiveness, trustworthiness, and a relentless commitment to exceeding client expectations.

Metaconex offers a comprehensive suite of services tailored to meet the diverse needs of our clients. From cutting-edge cloud services to strategic IT consulting, infrastructure work in data centers, and robust cybersecurity solutions, we provide end-to-end services that empower businesses to thrive in the digital age.

**Overview**
The Field IT Technician is tasked with traveling to customer sites across Canada to ensure the optimal performance of IT infrastructure. This role involves the installation of networking and infrastructure equipment, including cabling, switches, routers, and servers, as well as the configuration of low-voltage server operating systems and essential server programs. The technician is responsible for monitoring and testing equipment and networks to guarantee their efficient operation. When challenges arise, the technician will troubleshoot to identify and resolve issues, calibrate equipment to enhance performance, and repair any faulty or damaged systems. Additionally, adherence to equipment checklists is essential to maintain quality standards in service delivery. This position plays a crucial role in fostering positive customer relationships and ensuring reliable IT solutions.

**Duties**
- Installation of networking and infrastructure equipment (i.e., cabling, switches, routers, servers, etc.)
- Installation of low-voltage server operating systems and relevant server programs
- Monitor and test equipment and networks to ensure they are running optimally
- Perform troubleshooting to isolate problems and create service tickets/request with manufacturer when applicable
- Update System and Component Firmware
- Adjust or calibrate equipment to improve performance
- Inspect and repair faulty, damaged, or malfunctioning equipment
- Follow and submit equipment checklists as provided
- Travel to customer sites in Canada as required

**Skills**
- Diploma or degree in Information Technology or Computer Science, or related field preferred, but will provide training
- Hands on experience with IT systems, infrastructure, and networks
- Knowledge and understanding of networking protocols considered an asset (e.g., TCP/IP, VLAN, VPN, DNS, DHCP, etc.)
- Excellent customer service skills
- Ability to effectively and confidently communicate technical information to a varied client base
- Organized with the ability to plan and prioritize efficiently and effectively
- Excellent problem-solving and troubleshooting skills
- Attention to detail
- Ability to think critically and work in unstructured work environments (autonomously might be better wording)
- Demonstrates resourcefulness, flexibility and adaptability
- Ability to work independently
- Valid driver’s licence

**Schedule**:
Standard is 9:00am-5:00pm EST however schedule may change to include some after hours or weekend work as projects require.

Travel to different locations is required

Some evening and weekend work may be required depending on the needs of clients (i.e., appointment-based)
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- **Qui nous sommes**

Metaconex Inc est une entreprise de premier plan en informatique et en télécommunications, dont le siège est situé à Lethbridge, Alberta. Établie pour répondre aux besoins technologiques des entreprises en Alberta, nous avons élargi notre présence et nos opérations pour devenir un fournisseur de services de confiance à travers le Canada.

Au fil des ans, nous avons évolué pour devenir une entreprise diversifiée offrant des services complets dans plusieurs divisions. Au cœur de notre philosophie d'affaires se trouvent la réactivité, la fiabilité et un engagement indéfectible à dépasser les attentes des clients.

Metaconex propose une gamme complète de services adaptés aux besoins variés de nos clients. Des services de cloud de pointe à la consultation stratégique en informatique, en passant par les travaux d'infrastructure dans les centres de données et des solutions de cybersécurité robustes, nous fournissons des services de bout en bout qui permettent aux entreprises de prospérer à l'ère numérique.

**Aperçu**

Le Technicien IT sur le terrain est chargé de se déplacer sur les sites des clients à travers le Canada pour garantir le bon fonctionnement de l'infrastructure informatique. Ce rôle implique l'installation d'équipements de réseau et d'infrastructure, y compris le câblage, les commutateurs, les routeurs et les serveur

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