Intermediate Application Support Analyst

2 weeks ago

Regina, Canada eHealth Saskatchewan Full time

**Who is eHealth Saskatchewan?**
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the Role**

**What we are looking for**
The knowledge and skills required for this position would be attained through the completion of a Degree in Computer Science, or related area of study, plus three (3) or more years of experience as an Application Support Analyst working within an integrated support environment. An equivalent combination of education and experience may be considered.

**Typical Daily Duties**
- Support and maintain existing systems.
- Find the causes to reported problems within existing program code and data structures.
- Assist Clients with retrieving and analyzing data.
- Ensure that the eHS Custom Applications and Architecture guidelines and standards are strictly followed.
- Determine the optimum approach for the programming effort.

**You will have demonstrated working knowledge of**
- Database concepts, theories and principles; experience in writing SQL.
- Requirements analysis and solution design; code reviews and revision control; experience with unit testing.
- Service-level protocols, change management protocols, and quality control procedures;
- Providing technical support for integrated enterprise scaled systems is required; Healthcare setting is preferred.

**You will be**
- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Patient, honest, discreet and respectful/tactful while working with various types of personal health information etc.;
- Service-oriented, thorough, reliable, disciplined, organized, and have strong attention to detail in order to complete tasks for clients and coworkers etc.;
- Creative, logical, and have a strong motivation for continuous improvement and learning; and
- Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.

**Competencies**

**Communication**
- Ability to write/create and communicate (verbal and written), explain or present (technical or nontechnical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner. Material may include, but is not limited to, user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target group.

**Leadership**
- Ability to conceptualize, develop, monitor, adjust and implement projects, including, the facilitating a group process to successfully implement technological change and business transition within the organization, taking into consideration numerous and changing priorities, and or resources to achieve project goals.

**Problem Solving**
- Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the true cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable time frame; and
- Ability to identify and respond to issues and concerns of others who may be angry or frustrated to reach a mutual understanding.

**Interpersonal**

**Organizational**
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in changing en

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