Payroll Support Specialist

2 weeks ago

University of British Columbia Okanagan campus, Canada University of British Columbia Full time

Staff - Union

Job Category

BCGEU Okanagan Support Staff

Job Profile

BCGEU OK Salaried - Support Services Coordinator I

Job Title

Payroll Support Specialist

Department

UBCO | Payroll | Finance Operations | Finance

Compensation Range

$5,050.00 - $5,789.00 CAD Monthly

Posting End Date

November 20, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

NOTE: This is a part-time salaried (80% FTE) ongoing position, at 4 days per week. The full-time salary range will be prorated accordingly.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

This position provides strong customer service and payroll expertise to the Okanagan campus community. This role contributes to the Okanagan Payroll team by providing support and problem resolution while ensuring that customer service levels are met at all times.

Organizational Status

Reports to the Payroll Lead and interacts directly with the Vancouver Payroll Team, Integrated Service Centre (ISC), UBCO Human Resources, Finance Operations and Strategies stakeholders, and other UBCO client units

Work Performed

Provides payroll services for the Okanagan campus:

- Administers payroll and manages individual work schedule to meet priorities and deadlines.
- Acts as the front-line liaison for various staff on campus to solve technical problems, missing reports, status of transactions, etc. Liaises with members of the Okanagan Human Resources team to resolve issues in a timely manner.
- Provides support for the Payroll and Benefits module, policies and process inquiries; including troubleshooting and resolving ServiceNow tickets and Workday Notifications.
- Escalates highly complex issues to Payroll Lead.
- Liaises with the Leave of Absence Desk regarding Okanagan staff and faculty leaves.
- Analyzes incidents and provides recommendations for business process and system improvements to reduce payroll user problems and to improve data.
- Provide recommendations for efficiency gains in existing processes and works with members of the community to implement changes.
- Contributes to business process documentation and maintains standard operating procedures of all Workday payroll processes.
- Distributes output such as reports, etc. to appropriate recipients; maintains accuracy of distributions lists for confidential reporting distribution in adherence with current Privacy Laws
- Ensures correctness of payroll data for production of tax forms (T4A and T4A’s) as part of the calendar year-end requirements
- Provides communication to appropriate groups, advising of critical dates reflecting system events, down-time, cut-off dates and scheduled deadlines to ensure accurate processing of information
- Processes payroll related journal entries on behalf of departmental financial staff, researchers, and research finance.
- Supports development of payroll related training for campus events. Provides information about payroll and benefits at informal sessions across campus.
- Liaises with members of the Okanagan Human Resources team to resolve issues in a timely manner.
- Carries out other related duties and assignments as directed.

Other Requirements
- May be required to work certain evenings, weekends and holidays due to strict deadlines and process restrictions.

Consequence of Error/Judgement

Employees not being paid or being paid late resulting in loss of employee loyalty, grievances, and ultimately employee turnover with the University.

Supervision Received

Reporting to the Payroll Lead, the Payroll Support Specialist works in collaboration with the UBC Vancouver Payroll team, the Financial Operations Customer Support Centre (CSC0, and the Okanagan Human Resource team.

Supervision Given

Adopts a coaching and mentoring approach within the Okanagan team to foster a cooperative and respectful working environment.

Minimum Qualifications
- High school graduation, plus a two-year post-secondary diploma in accounting, finance or business, over four years of related experience, or an equivalent combination of education and related experience.
- Payroll Compliance Professional (PCP) certification required.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Payroll Leadership Professional (PLP) certification preferred.

Aptitude for understanding of accounting, finance and business functions required.

Expertise with computers and the ability to understand Workday systems, compl

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